Русская версия

Visas and Immigration -
The Embassy of Canada - Moscow

Contacting our office

There are various ways to contact us, including phone, fax, email, courier or regular mail. If you have a question or need information, please look through this website carefully before deciding to contact us – we have worked hard to provide all the information you might need to help you online.

If you have a question which is not answered on this website, or a suggestion about a way that we could improve the site, and prefer to communicate by email, there is information below about how you can send us a message by email. Our mailing address and a map to the Visa Section in Moscow are here below.

The mailing address

Immigration and Visa Section
Canadian Embassy
23, Starokonyushenny Pereulok
Moscow 119002 Russia

LOCATION OF THE EMBASSY OF CANADA VISA SECTION

We are located on the grounds of the Embassy of Canada in Central Moscow near the Kropotkinskaya, Smolenskaya and Arbatskaya metro stations, 1½ blocks from Stary Arbat Street. Please use the entrance at 23, Starokonyushenny Pereulok when you come in person.

Please click on the map below to enlarge the size:

Map fragment used with permission of Cartographic Information Server, www.eatlas.ru

Applicants in the northwestern region of Russia may obtain Temporary Resident Visas, Work or Study Visas from our Consulate in St. Petersburg.

Phone and Fax Numbers

Tel: +7 (495) 105-6070 – This is an automated system that provides information about office hours, application fees and visa application procedures. Persons needing to speak personally to Visa and Immigration Section staff during office hours can phone the main Embassy switchboard at +7 (495) 105-6000 and ask for the person or extension they need to contact. We do not have the staff resources to answer every telephone call in person and would therefore suggest that whenever possible alternate means such as email or fax be used to contact us.

Fax: +7 (495) 105-6090 – if this line is busy, the back-up line is 105-6092.

Email Enquiries

Email is our preferred means of communicating with our clients. It allows us to deliver consistent client service in an efficient manner. There are security and privacy issues involved in using email, which are described below, which we would ask clients to review carefully before giving their consent to email communication. All emails will receive an automatic acknowledgment of receipt response and will receive a substantive response from our staff within our present service standard of 21 days. It is our expectation that almost all emails will receive a response well before the 21 day limit of our service standard.

If your enquiry relates to a visa application in progress, please ensure that your message includes the file number and the name and date of birth of the principal applicant named in the application. If you are not the principal applicant on the file please ensure that we have an authorization signed by the principal applicant to release information about the file. When communicating with our office, include all your questions in a single message.  In order to serve all clients better, we are not able to reply to multiple messages from the same client.

To minimize the possibility of failure of email delivery we would suggest that you place our email address in your email addresses list. We have three email addresses which you can use to contact us for information:

mosco-immigration@international.gc.ca – for information about immigrating to Canada; for information about immigration applications in process; and to make suggestions and comments about our website

mosco.visitor@international.gc.ca – for information about applications for visiting, studying or working temporarily in Canada

mosco.refugees@international.gc.ca – for information about our refugee program or information about refugee category applications being processed in Moscow

Please note that there is no ‘w’ or ‘u’ after ‘mosco’ in our email address – if you add ‘w’ or ‘u’ to make it ‘moscow’ or ‘moscou’ the message will not get to us. The address must be typed exactly as shown above.

The Small Print - Things to keep in mind when using email

By supplying your email address (in your enquiry or previously in your application), you are initiating an email communication with CIC, and CIC is thereby authorized to use the email address provided by you for communication with you including the transmission of personal information on your file/case. When you supply your email address to CIC, it is also understood that you are aware that this channel may not be a secure channel. CIC is not liable for the disclosure of personal information to a third party where CIC has taken reasonable means to ensure the identity of the party. CIC is also not liable for the misuse of this information by a third party.

Protect your personal information

Clients should be careful to protect their file number, FOSS client ID number, date of birth and all other personal identification information. As these personal identifiers may allow clients to receive information about their files from CIC via email, clients should not share this information with unauthorized third parties.

Important

Everyday, we receive many emails. To limit the number of enquires so as to give the best service possible to our clients, before sending us your email enquiry, please ensure:

• that the information you are looking for is not on our website or on the Citizenship and Immigration Canada website www.cic.gc.ca



• Your application is within the processing periods mentioned on Processing Times and Procedures and therefore you do not need to send an enquiry



• You have checked the information in the FAQ’s - Frequently Asked Questions section of our website and other appropriate pages

We ask that you please do not send multiple copies of the same enquiry. Multiple enquiries delay our reply, since the file is retrieved at each enquiry and placed in sequence as if it were a new enquiry.