CCI offers a wide range of expert services in the field of heritage conservation, and can provide personalized services to meet specific requirements. Our primary clients are Canadian museums, art galleries, archives, libraries, and historic sites whose primary role is to acquire, conserve, research, communicate, and exhibit (for purposes of study, education, and enjoyment) permanent heritage collections that are accessible to the Canadian public. They are eligible for all of our services, and receive most of them free of charge. Other organizations and public authorities in Canada are eligible for most services, on the basis of partial or full cost recovery. Private-sector clients in Canada and international clients are eligible for only select services, which are provided on the basis of full cost recovery.

Demand for CCI services generally exceeds our capacity to deliver them. To ensure our services are allocated in a manner that is consistent and transparent, we assess all requests against a set of criteria that include the significance of the object or collections, the broader benefits to the heritage community, and the equitable distribution of services across Canada.

Many CCI services can be requested and tracked online through the e-Services portal. Clients must create an account and login. Clients that have a Bookstore account with CCI may login to e-Services using it, although they will be asked to validate some information before gaining access to e-Services. Clients that do not have an existing account may create one using the e-Services Create Account page.

CCI’s services are listed in the table below. For more information about a particular service and the standards and policies associated with it, click the icon.

If you would like to request a service, you can click the icon and request the service through e-Services.

Before requesting a service:

• determine your CCI Eligible Client Category
• familiarize yourself with the terms of the service by clicking the icon
• consult the Service Eligibility and Fees tool to review the fees associated with the service

List of Services

General Information Requests       Archaeological Services - Conservation Field Services       Archaeological Services - Conservation Treatment       Conservation and Restoration Treatments       Emergency Services Equipment Loans       Exhibit Transportation Services       Facilities Assessments and Planning       Learning Opportunities - Internships       Learning Opportunities - Host a CCI Workshop   Learning Opportunities - Advanced Professional Development     Library Services        Scientific Services - Artifact Analysis and Examination       Scientific Services - Product and Material Evaluation       Scientific Services - On-site Scientific Services       CCI Tours

Service Brochures

The following brochures provide more detailed descriptions of our services. If you require a service that is not listed, please contact us.

• Conservation and Restoration Treatments
• Scientific Examination and Analysis
• Preventive Conservation Services
• On-site Scientific Services
• Archival/Library Materials Testing Services
• Conservation and Scientific Services for Archaeology
• Conservation Services for Industrial Collections
• Conservation and Scientific Services for Textiles
• Loan of Environmental Monitoring Equipment (available in Canada only)
• Conservation Services for Aboriginal Cultural Centres and Collections
• CCI's Emergency Response Service
• Exhibit Transportation Services