CCI undertakes general surveys and technical assessments of facilities to identify risks to objects and collections, and can assist in resolving technical issues. See CCI's Preventive Conservation Services brochure for additional information.

• determine your CCI Eligible Client Category
• familiarize yourself with the terms of the services
• consult the Service Eligibility and Fees tool to review the fees associated with this service

Client satisfaction:
CCI will maintain an Overall Client Satisfaction rating of 95% (i.e. 95% of clients will be satisfied or very satisfied with the service they received from CCI), based on the following 11 quality parameters:

• application process
• acknowledgement of the initial request
• explanation of fees
• explanation of service to be provided
• communication during the project
• promptness of service
• quality of service
• usefulness of service
• quality of written material provided (e.g. report)
• dealings with staff (friendly, courteous, and helpful)
• overall value

The Client Satisfaction rating for each individual parameter will not be less than 90%.

Response to general questions or update inquiries:
CCI will respond to general questions or update inquiries related to this service within 2 working days when queries are submitted:

• to Client Services by telephone or e-mail (cci-icc_services@pch.gc.ca)
• through online forms on CCI’s main Web site or the “Preserving my Heritage” site

Response to new requests:
CCI will respond to new requests within 3 weeks of receipt. Clients will be told at that time if their request has been accepted, and what terms, conditions, and fees (if any) will apply.