| Application Period: |
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Requests for this service can be submitted at any time. However, CCI will evaluate these requests only once each year, between February 1 and 28. Clients will be informed of the results of the assessment by March 1.
Requests that are received after the February 1 cut-off date will normally be held until the following year. However, they may be considered immediately if the resources are available.
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| Services standards: |
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Client satisfaction:
CCI will maintain an Overall Client Satisfaction rating of 95% (i.e. 95% of clients will be satisfied or very satisfied with the service they received from CCI), based on the following 11 quality parameters:
- application process
- acknowledgement of the initial request
- explanation of fees
- explanation of service to be provided
- communication during the project
- promptness of service
- quality of service
- usefulness of service
- quality of written material provided (e.g. report)
- dealings with staff (friendly, courteous, and helpful)
- overall value
The Client Satisfaction rating for each individual parameter will not be less than 90%.
Response to general questions or update inquiries:
CCI will respond to general questions or update inquiries related to this service within 2 working days when queries are submitted:
- to Client Services by telephone or e-mail (cci-icc_services@pch.gc.ca)
- through online forms on CCI’s main Web site or the “Preserving my Heritage” site
Response to new requests:
CCI will respond to new requests within 3 weeks of receipt. Clients will be informed if their request has been accepted within 4 weeks of the February 1 application cut-off date, and will be told at that time what terms, conditions, and fees (if any) will apply. |
