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Responsible for |
The Support Enforcement Division performs a number of services related to the collection and distribution of court-ordered funds for support, maintenance or alimony. The authority for the establishment of the agency lies under The Support Orders Enforcement Act.
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Collection Actions When payments are not made on court orders or agreements registered with the Support Enforcement Program (SEP), collection action(s) will be taken. SEP has many collection tools available and may use one or more of these tools to achieve compliance on an order. The following is a list of these actions:
SEP can require employers to make scheduled deductions from a debtor's wages in order to bring about compliance. All wage garnishees attach 50%* of the debtors net pay until the arrears are paid. After arrears are paid, wages are attached only for the amount due under the order. *SEP has the authority to take 100% under certain conditions.
SEP can intercept money payable to the debtor from bank accounts or other sources such as mutual funds, rent or contract fees. It also will intercept money on deposit up to the amount outstanding with SEP. This includes joint bank accounts.
SEP can attach certain pension entitlements that a debtor is entitled to under a Registered Pension Plan.
Under an agreement with the Federal Justice Department, SEP can attach funds payable to the debtor from federal sources, such as Income Tax refunds, GST/HST rebates, Canada Pension Plans, Training Allowances and Employment Insurance. SEP attaches 100% of Income Tax and GST rebates.
SEP can report a failure to pay child or spousal support to the credit bureau as a bad debt.
Under the Judgement Enforcement Act, SEP can register the unpaid support with the High Sheriff. This registration is a lien against all real property and can prevent the owner from re-mortgaging or selling the property without settling the unpaid balance with SEP. SEP can also force the sale of real estate.
SEP can seize and sell a debtor's assets (i.e. Vehicles, Inventory, RRSP's, shares, bonds etc.) through the High Sheriff. The seized assets may be sold to settle the debtor's arrears.
SEP can issue a Notice to Wildlife Division of the Department of Environment and Conservation to suspend or cancel debtor’s Big Game Licences.
SEP can issue a Notice to Registrar of Motor Vehicles to suspend or refuse to renew a debtor’s driving privileges.
Note: The
above are presented for information purposes only and may not be
able to be used in all cases. If there are any discrepancies
between the Act and the information above, the Act will prevail. Balance and Payment Inquiries: Integrated Voice Response System (IVR): (709) 729-3295 or 1 (800) 563-5330 (Canada wide) The Integrated Voice Response System (IVR) is only available to those who receive support. Support recipients will need to enter their seven digit account number and their six-digit Personal Identification Number (PIN) to receive information. The IVR will provide the date and amount of the last payment issued and the balance of your account left outstanding. The PIN was issued upon registration with the Support Enforcement Office. A lost or misplaced PIN can be retrieved by contacting the Support Enforcement Office at the number listed below. Hours of Operation
New Service Improvement Enforcement Inquiries: Telephone (709) 637-2608 Facsimile (709) 634-9518 Please note that due to the volume of calls received we cannot guarantee that you will be able to speak with someone immediately. Utilize the Enforcement Officers voice messaging system and your call will be returned within 48 hours. Business Hours:
Please note that there are enforcement officers that work outside of the main office hours during the winter and leave at 4:00pm. They are available, however, in the afternoon commencing at 1:00pm. Those enforcement officers are coloured blue in the directory listed below. *Tuesdays and Thursdays are administrative days and the office is not available for calls until 1:00pm. Telephone Listings: PDF
Address:
Interjurisdictional Support Orders (Not applicable to Divorce Act cases): How to obtain or modify and order
under the Interjurisdictional Support Orders Act (ISO) SEP's only involvement under ISO is to receive and or transmit applications and orders for the applicant or claimant under the responsibility of the "Designated Authority". If you require assistance in filling out the application you may contact a Support Applications Social Worker at the Department of Human Resources, Labour and Employment. To seek or vary an order under ISO the applicant or claimant must file an application with the designated authority for transmittal to the reciprocating jurisdiction (other province, territory or country). ISO and the USA To establish/vary an order in the United States, the following US forms are available or if you wish to use the ISO forms, attach the US Petition and Transmittal form to ensure the application is recognized. These forms are as follows and are in PDF format.
Transmittal
Forms: All forms below with the exceptions of the Affidavit Instructions and Pre-Authorized Debit (PAD) Authorization and are considered fillable forms. You may type information directly into the form before printing.
FAQ: http://www.gov.nl.ca/just/FAQ's/jus_faq.htm#support
Child Support Guidelines Provincial and Territorial Maintenance Enforcement Programs
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