Speech
Opening remarks
by Konrad von Finckenstein, Q.C.
Chairman, Canadian Radio-television
and Telecommunications Commission
to the public consultation in Gatineau, Quebec
Gatineau, Quebec
November 14, 2007
(CHECK AGAINST DELIVERY)
Good morning, ladies and gentlemen, and welcome to this public consultation on the Commissioner for Complaints for Telecommunications Services (CCTS).
The panel consists of my colleagues Len Katz, Vice-Chairman of Telecommunications; Michel Morin, National Commissioner; and myself, Konrad von Finckenstein, Chairman of the CRTC.
The Commission team assisting us includes Philippe Kent, Team Leader and Manager, Consumer Affairs; Anthony McIntyre and Lori Pope, Legal Counsel; and Chantal Boulet, Hearing Secretary.
Commissioner for Complaints for Telecommunications Service
This past spring, the government called on the telecommunications industry to establish an independent consumer agency that would, among other things, resolve complaints from consumers and small business customers arising as a consequence of forbearance from regulation of local services. A number of service providers joined forces to launch the CCTS in July 2007.
Further to the government's directive, the new consumer agency's structure and mandate is to be approved by the Commission. While the Commission will consider all the issues raised in Telecom Public Notice CRTC 2007-16, this hearing will specifically focus on the following matters:
- whether membership in the consumer agency should be mandatory for all telecommunications service providers;
- whether the consumer agency's proposed governance structure ensures its independence from the telecommunications industry; and
- whether the consumer agency's proposed mandate is appropriate.
Process
I will now invite the Hearing Secretary, Ms. Boulet, to explain the procedures we will be following. Ms. Boulet…
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Date Modified: 2007-11-14
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