CTA Home : Accessible Transportation : Publications

Publications - Accessible Transportation

• Information Bulletins

• The Accessibility Complaint Guide

• Reservation Checklist - A step-by-step guide for meeting the needs of travellers with disabilities:

  • on-line (HTML format), or
  • download it in PDF format (help on Adobe PDF files)

• A Guide for Persons with Disabilities: Taking Charge of the Air Travel Experience

• Regulations
• Air Travel Accessibility Regulations - Summary


• Codes of Practice

• Passenger Terminal Accessibility

  • Guide to Passenger Terminal Accessibility

• Removing Communication Barriers for Travellers with Disabilities

  • Guide to Removing Communication Barriers for Travellers with Disabilities

• Aircraft Accessibility for Persons with Disabilities
• Passenger Rail Car Accessibility and Terms and Conditions of Carriage by Rail of Persons with Disabilities
• Ferry Accessibility for Persons with Disabilities


• Guidelines
• Accessibility Guidelines for Small Aircraft (Services for persons with disabilities on aircraft with 29 and fewer passenger seats)


• Surveys and Reports

• Air Travel Accessibility Survey Report

• Communication Barrier:
• Summary report
• A Look at Barriers to Communication Facing Persons with Disabilities Who Travel by Air



• Newsletter - Moving Ahead

Our publications are also available in multiple formats. For more information, please contact:

Canadian Transportation Agency
15 Eddy Street
Gatineau, QC    K1A 0N9

Telephone: 1-888-222-2592
TTY: 1-800-669-5575
Fax: 819-997-6727
E-mail: cta.comment@cta-otc.gc.ca