Our Interview Process

At CMHC, we have adopted a "competencies" approach to human resources. That means we look at three aspects of performance: skills, knowledge and behaviours. We care not only about what you do but how you do it.

Our core corporate competencies are: valuing and respecting individuals, client focus and being entrepreneurial. There is a larger family of competencies that may apply to the job or business line. All job postings spell out the competencies required.

CMHC conducts Behavioural-Based Interviews. We're interested not only in your skills and knowledge, but in how you have acted in specific business situations. You will be asked to describe, in detail, your actions during real-life situations.

Here are some sample interview questions:

• At CMHC, we value and respect individual differences and draw strength from these differences. Describe a recent situation that demonstrates your attempts to value differences.
  
  
• One of CMHC's core values is client focus. This means that we build and maintain client relations through a comprehensive understanding of client needs, priorities and objectives. Please describe an instance when you established a good long-term working relationship with a client. What was the situation, what actions did you take to build the relationship and what were the results?
  
  
• Give us an example of where you took the initiative to change one or more work methods to increase productivity or improve customer service.
  
  
• In this position, it is essential that you develop and encourage unique and creative solutions to problems. Think back over the work experience and provide us with an example of a situation you had to resolve which shows your analytical and problem solving capabilities.
  
  
• More and more, we are moving to teamwork as the basis for much of what we do. Describe a situation in which you were involved in a team environment. What was your role and contribution?