Border Watch
If you have information about suspicious cross-border activity, use our
Border Watch Toll-free phone line to contact the CBSA.
Customs Investigations
Report suspected cases of duty evasion, smuggling, fraud and other offences against laws enforced by the Canada Border Services Agency.
CBSA Offices
Directory of CBSA offices across Canada organized by province and district.
Notice: The BIS line is currently experiencing higher than normal call volumes. There may be a delay in responding to your inquiry.
The Border Information Service (BIS) is a computerized, 24-hour telephone service that provides general border services information on topics in four main categories:
If you call during office hours (08:00 - 16:00) local time, you can also speak directly to an agent for more specific information.
We welcome your comments, suggestions and questions, however for privacy and security reasons please note the following:
Submit your questions and/or comments directly to: CBSA-ASFC@canada.gc.ca
Send a letter to the Minister of Public Safety or the President of the CBSA.
For information on other Government of Canada programs and services call 1 800 O-Canada (1 800 622-6232).