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Contact Us
- CBSA Key Contacts
- CBSA General Enquiries
- Other Government of Canada Programs and Services
CBSA Key Contacts
Report Illegal Activities
Border Watch
If you have information about suspicious cross-border activity, use our
Border Watch Toll-free phone line to contact the CBSA.
Customs Investigations
Report suspected cases of duty evasion, smuggling, fraud and other offences against laws enforced by the Canada Border Services Agency.
Other Contacts
CBSA Offices
Directory of CBSA offices across Canada organized by province and district.
CBSA General Enquiries
Telephone
Using BIS
- Calls within Canada
Toll-free- Service in English:
1 800 461-9999 - Service in French:
1 800 959-2036
- Service in English:
- TTY within Canada
For those with hearing or speech impairments- 1 866 335-3237
- Calls outside of Canada
Long distance charges apply- Service in English:
- 204-983-3500
- 506-636-5064
- Service in French:
- 204-983-3700
- 506-636-5067
- Service in English:
Border Information Service
Notice: The BIS line is currently experiencing higher than normal call volumes. There may be a delay in responding to your inquiry.
The Border Information Service (BIS) is a computerized, 24-hour telephone service that provides general border services information on topics in four main categories:
- Personal travel information,
- Business importation/exportation,
- Currency exchange rate information, and
- Residency information.
If you call during office hours (08:00 - 16:00) local time, you can also speak directly to an agent for more specific information.
Email the CBSA
Notice:
Please note that, owing to the high volume of e-mails received by the CBSA, it may take up to 60 days to respond to inquiries.
We welcome your comments, suggestions and questions, however for privacy and security reasons please note the following:
- The CBSA does not reply by email to specific questions concerning personal or business cases. Please visit a CBSA office or call BIS;
- We ask you not to email any personal information such as departmentally assigned case or file numbers, home or business address, passport numbers or other information;
- We cannot accept and process changes of address by email;
- We are unable to forward email messages on your behalf;
- We do not accept emails that have attachments. These are deleted by our filters.
Submit your questions and/or comments directly to: CBSA-ASFC@canada.gc.ca
Mail the CBSA
Send a letter to the Minister of Public Safety or the President of the CBSA.
Other Government of Canada Programs and Services
For information on other Government of Canada programs and services call 1 800 O-Canada (1 800 622-6232).
