Hours of service

Office hours

Our offices are open from 8:15 a.m. to 4:30 p.m., Monday to Friday (except holidays). Check your local tax services office for more information.

Telephone service

Individual income tax enquiries: Our automated service is available 24 hours a day, 7 days a week. Agents are available Monday to Friday (except holidays) from 8:15 a.m. to 5:00 p.m. (local time). However, from mid-February to April 30, these hours are extended to 10:00 p.m. weekdays, and from 9:00 a.m. to 1:00 p.m. on weekends (except Easter weekend).

Business enquiries: Our automated service is available 24 hours a day, 7 days a week. Agents are available Monday to Friday (except holidays) from 8:15 a.m. to 8:00 p.m. (local time).

Child and family benefits enquiries: Our automated service is available 24 hours a day, 7 days a week. Agents are available Monday to Friday (except holidays) from 8:15 a.m. to 5:00 p.m. (local time).

Payment arrangements: Agents are available Monday to Friday (except holidays) from 8:00 a.m. to 5:00 p.m. (local time).