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Financial Consumer Agency of Canada - Agence de la consommation en matière financière du Canada

 




For Consumers

Your Rights and Responsibilities
Judge's gavelIn Canada there are laws, voluntary codes of conduct and public commitments in place to protect financial consumers.

Click on the links below to learn more about your rights and responsibilities when dealing with a bank or a federally regulated trust, loan or insurance company.
 
Accounts
Branch closures
Cheques
Credit cards
Debit card fraud
Index-linked deposits
Lines of Credit
Loans
Making a complaint
Mortgages
On-line banking
Plain-language documents
Registered savings plans (RSPs)
Small businesses
Tied selling


For a complete list of the legal obligations of federally regulated financial institutions, visit the Overview of Obligations section of FCAC's Web site.

To learn more about voluntary codes of conduct and public commitments, click here.

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FCAC/ACFC Toll-free 1.866.461.FCAC (3222)
Protecting Consumers / Informing Canadians Printable Version

Last Modified: 2007-10-12
Important Notices