Canada Revenue Agency
www.cra.gc.ca
Common menu bar links
e-service Helpdesk for individuals
How you can contact us
| e-service Helpdesk for individuals To get help accessing My Account, or using NETFILE, TELEFILE, or Represent a client |
1-800-714-7257 |
| If you're calling from outside Canada and the United States, call us collect at | 709-772-8371 |
| TTY e-service Helpdesk for individuals | 1-888-768-0951 |
e-service Helpdesk hours of service
| Time zone | Monday to Friday |
| Pacific Time | 7:00 a.m. to 4:30 p.m. |
| Mountain Time | 8:00 a.m. to 5:30 p.m. |
| Central Time | 9:00 a.m. to 6:30 p.m. |
| Eastern Time | 10:00 a.m. to 7:30 p.m. |
| Atlantic Time | 11:00 a.m. to 8:30 p.m. |
| Newfoundland and Labrador Time | 11:30 a.m. to 9:00 p.m. |
| Outside Canada and the US (Eastern Time) | 10:00 a.m. to 7:30 p.m. |
Notes:
- The e-service Helpdesk is not available on weekends and statutory or civic holidays.
- If your question is about a screen, please have the screen reference number handy. You will find the number at the bottom right corner of your screen. If your question is about an error message, please have the message and error number handy.
