Introduction to Claims & Recoveries

EDC helps its policyholders deal with overdue receivables and by simplifying the claims and debt recovery process.

Problem & Overdue Managers help you find repayment solutions to your receivables
Claims Services Managers help you file a claim against your Accounts Receivable Insurance (ARI) policy
Recoveries Services Managers take over once that claim has been paid—to recover the money we paid out to you.

As the policyholder, you are an important player. Your understanding of your policy, compliance with it, and involvement in the claims process are critical to the outcome.

This information applies to Accounts Receivable Insurance, such as Shipments, Contracts and Services policies. For all other policies, please call us.

More information
Claims FAQs
Glossary of Terms

For Small Business Credit Insurance:
Call 1-888-332-7170 weekdays between 7:30 a.m. - 5 p.m. EST.

For Problem & Overdue accounts:
Call 1-866-394-7984

Complete our contact us form

Note: In the event claims information on this website conflicts with your policy, the provisions of the policy will prevail.