Standards
What are Standards?
provides answers to the most frequently asked questions on standards and portrays the national and international standards
Participating in the Standards System - A Handbook for Consumer Representatives (PDF, 190 KB)
offers information on what technical specifications or other criteria that a product, process or service must meet
Summary of Proceedings - Consumers, Electronic Commerce and Standards Workshop (PDF, 86 KB)
increases stakeholder understanding of the strengths and weaknesses of the standards process for the development and implementation of consumer-oriented standards
Feasibility Studies For New Standards Relating To Consumers And Electronic Commerce (PDF, 241 KB)
explores the practicality, desirability and utility of developing the electronic commerce standards
Guide to Apparel and Textile Care Symbols
offers a description of what the symbols represent
Voluntary Codes
What is a Voluntary Code?
answers to the most frequently asked questions on voluntary codes
Public Consultation Draft -- Corporate Social Responsibility: An Implementation Guide for Canadian Business (closed)
provides information and contact information for a draft of a corporate social responsibility guide
The Voluntary Codes Guide: A Guide for Their Development and Use
provides information on voluntary codes and how to develop and implement them
Framework For Evaluating Voluntary Codes (PDF, 208 KB)
provides a framework to evaluate the effectiveness of voluntary codes and how they can be improved
Consumer Complaints Management - A Guide for Canadian Business (PDF, 357 KB)
assist businesses and industry associations contemplating, or wanting to update, consumer complaint management initiatives
Voluntary Codes Symposium, September 1996, Ottawa
presents and gives highlights of the Symposium on Voluntary Codes held in Ottawa in 1996
Canadian Voluntary Code Studies from the symposium held in Ottawa, September 1996:
Canadian Voluntary Code Initiatives
International Voluntary Code Initiatives
Guidelines
Evaluation of Operations Related to the Canadian Code of Practice for Consumer Debit Card Services (PDF, 322 KB)
provides feedback and analysis on the nature and extent of operational adherence to the Canadian Code of Practice for Consumer Debit Card Services
Good Practice Guidelines for Canadian Movers
helps determine which Canadian movers wish to ensure continued good relations with their customers
Harmonized List of Prohibited Collection Practices
lists and explains the collection practices prohibited to collection agencies in Canada
