Food Recall and Emergency Response

CFIA coordinates food emergency response across Canada. Our top priority is timely and effective response to food safety emergencies. We have established a 24-hour service standard to respond to all Class One food recalls.

Notify the CFIA immediately when you suspect that your firm has sold, distributed or imported a product that may pose a serious risk to consumers.

Information we provide for the general public includes:

• Causes of Food Borne Illness
• Food Recalls / Allergy Alerts
• Food Safety Tips and Facts
• Restaurant and Food Service Inspection in Canada

Information we provide for industry includes:

• Recall Plans
  • Distributors' Guide
  • Importers' Guide
  • Manufacturers' Guide
  • Retailers' Guide

CFIA Notification

Notify the CFIA immediately when you suspect that your firm has sold, distributed or imported a product that may pose a serious risk to consumers. Provide the CFIA with the following information:

• a detailed description of the nature of the problem
• the name, brand, size, lot code(s) affected
• details of complaints received and any reported illnesses
• the distribution of the product - local or national
• when the product was distributed (specific dates)
• label(s) of the product(s) which may be recalled
• the total quantity of product imported and distributed
• the name of your firm's contact with the CFIA
• the name and telephone number(s) for your firm's after-hours contact

This information is pertinent for the CFIA to develop an accurate and complete risk management strategy.

Recall Contact List

Atlantic	506-381-7683
Quebec	866-806-4115
Ontario	416-665-5049
Manitoba / Saskatchewan	204-229-9896
Alberta	403-661-7505
British Columbia	604-775-6085