Skills selected by 50% or more of respondents.
| Skill |
Description |
| Knowing the business |
Act with "common sense" in the work context. This means acting in a way that is sensitive and responsive to customer expectations and needs, dealing effectively with customers; talking and
writing in a way that is relevant to the organization through knowledge of the business and its activities;
identifying with the company. |
| Exploiting information technology |
Be willing to learn new uses of information technology. |
| Behaving appropriately |
Act ethically and with integrity; be productive, cooperative, accountable, responsible, flexible and positive (especially about change). |
| Speaking and listening |
Receive, comprehend and interpret complex instructions; talk with, provide to and seek and clarify information from co-workers, customers, clients and those in authority, in person and by telephone. |
| Writing |
Write clearly, concisely and to the point, consistently conforming to grammatical conventions and using correct spelling. |
| Maintaining personal standards |
Be concerned with personal well-being; maintain standards of hygiene and
dress which conform with an organization's expectations. |
| Handling numbers |
Extract and record numerical data and carry out calculations with high levels of
accuracy, involving addition, subtraction, multiplication, division and the use of percentages. |
| Responding to problems |
Be alert to what is happening at work and be able to identify, investigate, and
evaluate potential and actual problems; be able to report them concisely and clearly orally and in writing. |
| Continually learning |
Take responsibility for own learning and learn through working with others, from
manuals and from mistakes. |
| Planning |
Manage the use of time; master, plan and undertake a number of activities which are inter-related or overlap in time. |
| Working in teams |
Work within and contribute to the effectiveness of a team, respecting differences; take responsibility and be willing to make decisions. |
| Using equipment |
Set up and operate equipment that can require selection from options or different settings. Reading Read to extract information and to interpret instructions from short notes and prose. |
