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Border Information Service
Notice
The BIS line is currently experiencing higher than normal call volumes. There may be a delay in responding to your inquiry.
Frequently Requested
Using BIS
- Calls within Canada
Toll-free- Service in English:
1 800 461-9999 - Service in French:
1 800 959-2036
- Service in English:
- TTY within Canada
For those with hearing or speech impairments- 1 866 335-3237
- Calls outside of Canada
Long distance charges apply- Service in English:
- 204-983-3500
- 506-636-5064
- Service in French:
- 204-983-3700
- 506-636-5067
- Service in English:
The Border Information Service (BIS) is a computerized, 24-hour telephone service that automatically answers all incoming calls and provides general border services information. Find information on CBSA programs, services and initiatives divided into the following categories:
- Personal traveller
- Business importation/exportation
- Currency Exchange rates
- Coming to Canada
Should you require more in-depth information related to a topic, you can speak directly to an agent during regular business hours, Monday to Friday (08:00 - 16:00 local time / except holidays).
Note:
- Rotary-dial phone users cannot make selections from the recorded menus, however by calling during regular business hours, calls are transferred to an agent.
- Due to the volume of calls received by CBSA agents you will be put into a queue until an agent is available to answer your questions.
- We encourage you to listen to the recorded messages before transferring to an agent.
Special Touch-Tone Features
The following shortcuts can be used by touch-tone phone users at any time during the recorded message:
- Press "*" to return to the previous menu;
- Press "#" to repeat the message.
- Press "0" to speak to an agent.
Exchange rates
- BIS provides seven currency exchange rates for a 60-day period.
- Information on other currency exchange rates can be obtained from an agent
