Contact Us

There are several options available if you would like to obtain additional information, voice your thoughts and opinions, or tell us how we can improve the Non-Canadians Gateway.

If you are experiencing technical difficulties or would like help navigating the Non-Canadians Gateway, click here.

Email

You can send us an email message at enqserv@international.gc.ca and expect an email response within five business days.

For security and privacy reasons, we ask you not to send us any personal or confidential information, such as your social insurance number, home or business address, or departmentally assigned case or file numbers. We would also like you to be aware that we can neither forward email messages on your behalf, nor accept and process changes of address.

Fax

If you fax your message to the Non-Canadians Gateway at 613-996-9709, you can expect a response within five business days. Long-distance charges will apply.

Mail

You can mail us at:
Enquiries Service (BCI)
Foreign Affairs and International Trade Canada
125 Sussex Drive
Ottawa, Ontario
CANADA  K1A 0G2
Re: CI