Policy on Dispute
Resolution
Preamble
Dispute Resolution (DR) includes all possible processes for preventing and resolving
conflict, from consensual to adjudicative, from negotiation to litigation.
The most appropriate method to resolve any given dispute can only be chosen after a
careful assessment of the facts and circumstances of the case. In making this evaluation,
one must consider the interests of the parties, the nature of the dispute and any
statutory or policy restrictions governing the use of a particular DR process.
The consensual nature of most DR methods requires that the choice of process be made
jointly by all parties. It is the ability of the parties to choose which DR process best
fits the case at hand that will improve the quality of and access to justice. Acceptable
settlements, which may not be available through the litigation process, can be developed
by the parties.
Policy Objective
It is the goal of the Agency to prevent or resolve all conflicts in a fair, timely, and
reasonable manner.
The Canadian Food Inspection Agency (CFIA) affirms the responsibility of all its
employees to make every effort to prevent disputes from arising and, where they do arise,
to address them as early and effectively as possible, in order to avoid the courts
becoming the only avenue of recourse.
The spectrum of dispute resolution processes is not limited to civil matters, but
rather is potentially applicable across the mandate of the CFIA.
In accordance with government policy, the Agency encourages the use of the various DR
processes in all appropriate circumstances. The use of DR affirms the commitment made by CFIA
in its Corporate Business Plan to "communicate decisions and practices in an open
manner, with appropriate means for discussion, review and redress, using effective
communication approaches and dispute resolution tools".
Commitments to Achieve Our Objectives
Leadership
- The Canadian Food Inspection Agency will strive to be a leader in promoting the use of DR.
Training
- CFIA employees will be informed of the purpose and accessibility of DR.
- CFIA employees will be trained in the effective use of DR processes.
Dispute Prevention
- CFIA employees will use best efforts to prevent disputes from arising and will consider
the use of DR processes at the earliest possible stage of any conflict, or potential
conflict.
Contracting
- CFIA employees and Legal counsel, in collaboration with the appropriate procurement
authorities, will endeavor to include DR clauses into contracts involving the Agency.
Dispute Resolution Services (DRS)
- The Canadian Food Inspection Agency will inform its regulated parties of the purpose and
utility of DR.
- CFIA Dispute Resolution Services will advise Agency managers of the merits and
weaknesses of each relevant DR process.
- CFIA Dispute Resolution Services, in conjunction with Legal Services, will help the
Agency managers select the DR process that offers efficient and effective resolution,
given the nature of the dispute, the interests of the Agency and the consent of the other
party or parties involved.
Inquiries
All inquiries regarding this policy should be routed through:
Canadian Food Inspection Agency
Dispute Resolution Services, Legal Services
59 Camelot Court
Ottawa, ON K1A 0Y9
Telephone: 613-225-2342
Facsimile: 613-228-6645
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