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Government On Line (GOL)
2005 Final Report

Goal

Natural Resources Canada is committed to its goal of being a trusted and authoritative source of knowledge, information and data about Canada and its natural resources, providing high quality, seamless service to citizens, clients and employees.

At Natural Resources Canada, we encourage the development of integrated information and services that will help Canadians make sound decisions on how our natural resources can best be managed and preserved.

The end of 2005 marks the conclusion of the Government On-Line initiative. At Natural Resources Canada, by virtue of this initiative, we have developed integrated information and services which help our clients make sound decisions about how our natural resources can best be managed and preserved. We have either met or exceeded the goals determined for each of our projects. One example, the Canadian Forestry Service Bookstore has gone beyond making current publications available in one central location, by digitalizing out-of-print but in-demand publications for access.

To do this, we have developed four major on-line services to help you find quickly and easily the information you need.

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Access to NRCan's Information and Services involves making our data, information and knowledge easier to find. For example, the Canadian Forest Service online bookstore provides one access point to search, order or download its publications. Another example, is a service called "Ask a Geologist" as a forum to pose questions on topics related to the geosciences in Canada.

pointer Geographical Applications render information for you in a geographical context, such as maps, satellite images and surveys. For example, a curriculum guide provides you with an organized listing of relevant Atlas of Canada maps and an on-line glossary for students in Grades 7-12.
pointer NRCan's Knowledge Products provide you with the information you need to help you in your decision-making process. For example, our EnerGuide Appliance Directory will help you understand an appliance's electricity costs. Our Plant Hardiness Zone can help you decide if that new azalea bush will survive in your garden.
pointer Our Scientific and Technical Data and Publications provide you with on-line access to our research results. For example, through the GeoConnections Discovery Portal, you can discover tools and services that will allow you to make your own maps from data provided by numerous federal and provincial agencies, as well as NGOs and international custodians of global data sets.

All of our service can be accessed through the Canadians and Residents Gateway on the Canada site (www.canada.gc.ca). You can also find some of our services through the Non-Canadians and Canadian Business Gateways.

Transforming how we work

We've been doing more than just transferring our services on-line; we've also been rethinking and changing the way we serve you. We want to offer information and services in a unified way that appeals to you. We call this service transformation.

An example of service transformation are the popular series of Geoscape posters developed by NRCan. Most geological maps contain technical information and jargon that people without a geology background might not understand. After consulting with targetted client groups, the Geoscape team created geological maps that Canadians can understand and use. These colourful posters feature satellite maps of an area with added fact boxes that highlight the interesting geological aspects of the region.

Geoscape posters

By including clients as partners, the Geoscape team ensured that the clients' needs would be considered. The information is delivered in such a way that is easy to understand and apppeals to the target audience — educators and students in Grades 7 to 12. That's a key component to service transformation: finding out what clients need and then delivering the service in a way that responds to those needs.

Working with partners

We are continuing to forge strategic partnerships within government and with our stakeholders.

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Natural Resources Canada leads the development of the Science and Technology for Canadians Cluster, a one-stop source of high quality, trusted information available on-line from science-based federal government departments and agencies.

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Another example of Natural Resources Canada working in partnership with other government departments, industry and academia is the development of RETScreen International Clean Energy Project Analysis Software. This software can be used world wide to evaluate the energy production, life-cycle costs and greenhouse emission reductions for various types of energy efficient and renewable energy technologies (RETs) and is available free of charge.

pointer GeoConnections co-ordinates a national project that is making Canadian geospatial information available on the Internet. Natural Resources Canada is one of 15 federal departments and agencies working to make Canada's geospatial databases, tools and services readily accessible on-line. To learn more about GeoConnections, visit http://www.geoconnections.org
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Interdepartmental Web Mapping and Visualization Initiative a partnership of 16 federal departments and agencies formed to streamline the collection and sharing of data on government geographic information systems (GIS), wrapped up its work in 2004.

The initiative's final report was sent to Public Works Government Services Canada for approval with a recommendation that the findings be sent on to the Inter Agency Committee on Geomatics (IACG), a group focused on developing and managing geomatics activities more strategically within the federal government and across jurisdictions.

Reaching out to Canadians

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Natural Resources Canada has several programs that offer Canadians financial incentives and support in an effort to improve energy efficiency and reduce greenhouse gas emissions that contribute to climate change. One such program is the Home Energy Efficiency Retrofit Grants.

An EnerGuide for Houses advisor can assess your home and tell you its energy-using characteristics. When you have carried out the recommended improvements, you can request a follow-up visit, often for free, to re-evaluate your home and update your EnerGuide for Houses report and label. If you have done a number of the recommendations, you could be eligible for a grant.

To find a qualified EnerGuide for Houses energy evaluator in your area, visit: http://oee.nrcan.gc.ca/english/index.cfm?

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The Archive Maps is a compilation of maps that The Atlas of Canadahave been digitally reproduced from the first five editions of the Atlas of Canada, dating back to 1906. Launched July 1, 2003, this archive contains scans of 943 historical maps. You can now view them using current technology. You can explore details by zooming in and out, panning left to right, or moving the map in various directions. Then you can download and print out the results.

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Want to know why the oak tree in your backyard has brown spots on it like this?

Insects and Diseases of Canada's ForestsYou can find the answer when you visit the Insects and Diseases of Canada's Forests.

This web site is an extensive collection of images and information prepared by the Laurentian Forestry Centre's entomology and pathology laboratories, in Quebec City, with the help of other CFS centers, such as the Pacific Forestry Centre in Victoria, B.C. and the Northern Forestry Centre in Edmonton, Alberta. It brings together information from different areas, such as insects from one site and diseases from another, and integrates them to give you a better understanding of all aspects of forest ecosystems in Canada.

pointer Family Fireworks Safety is an interactive site for parents and children that includes lessons, quizzes, historial information and safety tips on fireworks. It includes lesson plans designed to be presented in a learning environment and delivered via the Internet. The goal is to reduce injuries associated with home fireworks displays. It's targeted at school children in Grades 4, 5 and 6.

Improving access to Products and Services

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Our new search engine was launched in 2003. With the NRCan Search Engine you don't have to know the proper syntax to get the search results you are looking for. The results are faster and more relevant.

In the future, the new search engine will search not only web pages, but eventually many of our NRCan information holdings, no matter what format they are in or where they are located.

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We are in the process of revitalizing the overall architecture of our web sites. In the initial phase of this project, we have completed a departmental web site analysis and options for the redesign, an analysis of user profiles, and three mock-ups for the departmental site design. To help you find information faster and easier, we have also introduced a client-focused subject listing, which provides quick links to all our information, products and sevices.

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We have introduced e-bookstores so that you can instantly access and download some of our current publications or order books on-line.

For example, the Canadian Forest Service Bookstore allows you to search a catalog of approximately more than 15,000 publications by a variety of fields, including title, author, year published, keywords, subject category and ISBN. And soon you will be able to access digitalized versions of out-of-print yet in-demand publications. You can request hard copies, if available, or you can view and download Acrobat files of many recent publications. See for yourself at http://bookstore.cfs.nrcan.gc.ca

Measuring our success

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The Office of Energy Efficiency web site is one of the most visited sites at Natural Resources Canada. "We expect to surpass 1.5 million unique visitors* to our sites in 2004," says Marcelle Eburne, Manager of the Internet for the Office of Energy Efficiency.

The Office of Energy Efficiency is continuously improving the navigation, architecture and content on its sites to make information easier to find. “We did an online survey to find out who our users are, then we did a focus group to find out how they wanted our content organized,” explains Marcelle.

EnergyStar Logo International

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The response from users of the Canadian Forest Service Bookstore has been very positive:

"Nice system — easy to use; very straightforward," says Dave from Massachusetts.

"Thank you for an extraordinarily friendly site," says a reader in Washington.

"Wow! Impressively easy — much better than most web sites," says a user in Wyoming.

"An example of excellent public service," says a fan from Spain.

As of December 2005, the online bookstore has shipped out about 100,000 publications. About 9,000 publications have been downloaded.

e-bookstore CFS

 

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Visitors to the Forest Ecosystems of Canada site are impressed with what they've seen:

"This site is an outstanding reference tool for anyone wanting to identify the pathology or trying to determine which insect is infecting a certain tree, as well as finding an appropriate treatment," says a user in Ottawa.

"This site is both very informative and very well done. We are confident that it will be used extensively and we will be pleased to provide a link to it from our sites. We especially appreciate they way you have imbedded solid biology within context of the issues," says a professor of entomology at the University of Georgia.

Forest Ecosystems of Canada

* A Unique Visitor is counted each time an individual computer accesses the web site.

Future Goals

As we continue to provide integrated information on-line, this content will be tailored to meet your needs. Text will be written in plain language so that it can be easily understood. Different media will be used to communicate information.

pointer A full range of interactive tools are being developed to give you better access to information. These tools may include: real-time discussions, calculators, mapping tools, intelligent response systems, and database queries.
pointer Because of the volume of NRCan information and knowledge assets published on the web and available through other channels (by telephone or mail, at kiosks or in person), it can sometimes be difficult to find the information you need quickly. For this reason, we are now exploring the need for enhanced Content Management across the Department. The study will examine the creation, management, maintenance and use of knowledge assets, and will identify the need for supporting policy and business tools.
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To help you find information easier, we are evaluating a taxonomy-based navigation system.

What's that? It's a classification system that enables you to search content based on subject matter categories.

For example, if you wanted to find out about business opportunities for gold mining in British Columbia, you would type in "GOLD" into the Search box then choose one or more extra "filter" categories.

Enter keyword alone, "GOLD" and results = 1,274 documents.

Add a geographical dimension, "BRITISH COLUMBIA" and results = 209 documents.

Add a business dimension, "BUSINESS OPPORTUNITIES" and results = 23 documents.

This way, you can quickly filter through vast quantities of information and retrieve only the information you desire. The results are much more manageable. And you are much more likely to look through a few documents than the thousands of documents returned in traditional keyword searching.

A business case is being drafted for a taxonomy-based navigation system for the Department.

pointer NRCan plans to create a Directory of Employees, that will offer you access to employees, including information such as phone number, email address and position.
pointer The Atlas of Canada plans to adapt its web site based on your previous records; so in the future when you visit the web site, it will reassemble information dynamically for you.
pointer And in the future, a proposed NRCan Libraries Gateway will offer you a one-stop shop for all of our libraries.

For more information

Contact:
Debora Turner
Program Manager
Knowledge Services Secretariat
Natural Resources Canada
(613) 947-0228
Debora Turner

 

 


Last Updated: 2006-07-10