BACKGROUND PAPER
Evaluation of the B.C. Family Maintenance Enforcement Program’s
Pilot Outreach Project
2004-FCY-4E
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Prepared by:
Focus Consultants
Presented to:
Family, Children and Youth Section
Department of Justice Canada
The views expressed in this report are those of the authors
and do not necessarily represent the views of the Department of Justice
Canada .
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disponible en français
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of the original report.
© Her Majesty the Queen in Right of Canada, represented by the Minister
of Justice and Attorney General of Canada, 2003
ACKNOWLEDGEMENTS
EXECUTIVE SUMMARY
1.0 INTRODUCTION AND DESCRIPTION OF THIS REPORT
2.0 DESCRIPTION OF THE PILOT OUTREACH PROJECT
2.1 Background and History
2.2 Underlying Principles and Philosophy of the Pilot
Outreach Project
2.3 Objectives of the Pilot Outreach Project
2.4 Structure and Staffing of the Pilot Outreach Project
2.5 Components of the Pilot Outreach Project
2.6 MHR Information Sessions
2.7 Payment Conferences
3.0 DESCRIPTION OF THE EVALUATION FRAMEWORK AND
METHODS
3.1 Description of the Evaluation Framework
3.2 Evaluation Framework
3.3 Data Collection Methods
4.0 RESEARCH ISSUES
4.1 Incompleteness of Data on Payment Conference Summary
Sheet and Referral Forms
4.2 Incompleteness and Inconsistency of Data
4.3 Low Completion Rate of Payor Telephone Survey
5.0 EVALUATION FINDINGS
5.1 Assessment of Client Meetings by Family Justice Counsellors
5.2 Client Meeting Survey
5.3 Payment Conference Outcome Assessment
5.4 Payment Conference Telephone Survey
5.5 Value of the Pilot Outreach Project as a Staff
Skills Development Opportunity
6.0 SUMMARY AND CONCLUSIONS
6.1 Summary of Broad Objectives and Methodologies
6.2 Conclusions
6.3 Research Implications
APPENDIX 1: CLIENT MEETING SURVEY FORM
APPENDIX 2: FMEP PILOT OUTREACH PROJECT
APPENDIX 3: PAYMENT CONFERENCE OUTCOME ASSESSMENT FORM
APPENDIX 4: PILOT OUTREACH PROJECT
APPENDIX 5: FMEP PILOT OUTREACH PROJECT
ENDNOTES
LIST OF TABLES
Table 1 Referrals per Site
Table 2 Number of Referrals to and Attendance
at Payment Conferences, January 2002—December 2002 (FMEP Data)
Table 3 FMEP Pilot Outreach Project: Evaluation
Framework
Table 4 Reasons for Referrals of Payors
to Client Meetings
Table 5 Reasons for Referrals of Recipients
to Client Meetings
Table 6 Payor Needs Identified by Family
Justice Counsellors
Table 7 Recipient Needs Identified by Family
Justice Counsellors
Table 8 Payor Barriers Identified by Family
Justice Counsellors
Table 9 Rating of Client Meetings by Family
Justice Counsellors
Table 10 Ways in Which the Client Meetings
Enhance the Services Provided by the Family Justice Centres
Table 11 Benefits of Client Meetings to
Clients (As Assessed by FJCs)
Table 12 Benefits of Client Meetings to
Family Justice Counsellors
Table 13 Recipient Assessment of Payment
Level and Regularity
Table 14 Payor Assessment of Payment Level
and Regularity
Table 15 Assistance Clients Wanted to
Obtain from the Client Meeting
Table 16 Types of Information Provided
at the Client Meeting
Table 17 Client Evaluation of Quality
of Client Meeting
Table 18 Client Rating of Helpfulness
of Client Meeting
Table 19 Number of Prior Telephone Contacts
with the FMEP
Table 20 Outcomes Measured by the Payment
Conference Outcome Assessment
Table 21 Date of FMEP Enrollment
Table 22 Monthly Payment Requirements
Table 23 Number and Type of Active Enforcement
Mechanisms in Place Prior to the Payment Conference
Table 24 Amount of Arrears Owed by Payors
Table 25 Total Payments Made
Table 26 Financial or Asset Information
Provided at the Payment Conference
Table 27 Intermediate Payment Related
Outcomes of the Payment Conference
Table 28 Post Conference Payments Made
(All Types of Payments)
Table 29 Status of Default Hearings
Table 30 Issues Dealt with at the Payment
Conference
Table 31 Payor Rating of the Quality of
the Payment Conference
Table 32 Helpfulness of the Payment Conference
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