e-Business Trade Roadmap
Step 7: Implement Global e-Customer Support

e-Business Trade Roadmap
Introduction
Readiness Assessment Generation of e-Trade Leads Quality of e-Trade Leads Electronic Trade Negotiations Online Order Execution Implement e-Payment Systems Implement Global e-Customer Support

The Internet expands the global reach of companies, but also increases the need for rapid (real time), multilingual customer support.

Case Study

• Case Study:  Just White Shirts

Online eCRM solutions and resources: 

• Talisma.com
• LivePerson:  International