Canada Public Service Agency
Skip to Side MenuSkip to Content Area
Français Contact Us Help Search Canada Site
Employees Managers HR professionals Tools A-Z Index
What's New About Us Policies Site Map Home

Official Languages
Alternate Format(s)
InstructionsRTF
Printable Version

Audit of Communications With and Services to the Public in Both Official Languages in Offices with New Obligations (Alberta, Ontario and Québec) - Health Canada - June 2007

    Next

Table of Contents

1. Introduction

2. Background

3. Objective

4. Scope

5. Report Structure

6. Approach and Methodology

7. Audit Results

7.1 Active Offer
7.2 Communications and Services in the Minority Official Language
7.3 Formal Measures and Manager's Obligations

8.Analysis of Results

8.1 Active offer
8.2 Communications and Services in the Minority Official Language
8.3 Formal Measures and Manager's Obligations

9. Management's response

10. Annexes

Annex A: Summary of Recommendations
Annex B: Definitions
Annex C: Methodological Premises for Phone Audit
Annex D: Contact Information of the Audited Office
 
    Next
 
Date Modified:  2007-08-21 Top of Page Important Notices