Resource Centre

The compliance framework is designed to help Canadians understand the enforcement tools that are used by the Office of the Privacy Commissioner in overseeing the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s private-sector privacy law. It provides a broad explanation of how your inquiry or complaint to the Office is processed.

• Guidelines for Identification and Authentication

• Guidelines for Organizations in Responding to Privacy Breaches
  • Introduction (Adobe format)
  • Key Steps for Organizations in Responding to Privacy Breaches (Adobe format)
  • Privacy Breach Checklist (Adobe format)
  • Organizations Participating in the Consultation Process (Adobe format)

• Guidelines for surveillance of public places by police and law enforcement authorities

• Dealing with pre-PIPEDA personal information (grandfathering)

• The use of Social Insurance Numbers in the private sector

• Recording of Customer Telephone Calls (Revised in October 2007)