[Office of Emergency
Services]
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Registration and Inquiry
Service
Registration and
Inquiry Service
91 Pages - 1,876 KB in PDF Format ![pdf](/web/20071121073025im_/http://www.phac-aspc.gc.ca/gfx_common/pdficon.gif)
Table of Contents
Foreword |
Acknowledgements |
Introduction: Emergency Social
Services |
|
Human Consequences of Disasters
Emergency Social Services
Emergency Social Service (ESS) Planning
Community Emergency Response Plan
Emergency Social Services and Canadian Disasters |
Chapter 1: The Registration and Inquiry
Service |
|
1.1 |
Introduction |
|
1.2 |
Objectives |
|
1.3 |
Purposes |
Chapter 2: The Registration and Inquiry
Organization |
|
2.1 |
Preparedness Planning |
|
2.2 |
Organizing the R&I Service in a
Community |
|
|
2.2.1 |
Coordinator of Registration and Inquiry |
|
|
2.2.2 |
The R&I Planning Committee |
|
|
2.2.3 |
R&I Supervisor at the Reception Centre |
|
|
2.2.4 |
R&I Workers at the Reception Centre |
|
|
2.2.5 |
Central Registration and Inquiry Bureau Manager |
|
|
2.2.6 |
Central Registration and Inquiry Bureau Supervisors and
Volunteers |
|
2.3 |
Organization Chart |
|
2.4 |
Backup Personnel |
|
2.5 |
Recruiting R&I Personnel |
Chapter 3: Resources Survey and
Directory |
|
3.1 |
Introduction |
|
3.2 |
Planning the R&I Survey |
|
3.3 |
Conducting the Survey |
|
3.4 |
Written Agreements |
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3.5 |
Registration and Inquiry Resource Directory |
|
3.6 |
Keeping the R&I Directory Accurate and
Up-To-Date |
Chapter 4: Operational Guidelines |
|
4.1 |
Introduction |
|
4.2 |
Registration – Operational Guidelines |
|
4.3 |
Inquiry – Operational Guidelines |
|
4.4 |
Responding to Inquiries in a Major Disaster |
|
4.5 |
Notification of Next-Of-Kin |
|
4.6 |
Missing Persons |
|
4.7 |
Reuniting Families |
|
4.8 |
Telephones – Central Registration and
Inquiry Bureau |
|
4.9 |
Filing System |
|
4.10 |
Disposition of Registration and Inquiry
Cards |
|
4.11 |
Confidentiality |
|
4.12 |
Freedom of Information and Protection of
Privacy |
Chapter 5: Processing Registration &
Inquiry Cards |
|
5.1 |
Introduction |
|
5.2 |
Processing R&I Cards at Reception Centres and
Other Operational Sites |
|
5.3 |
Processing R&I Cards at the Central
Registration and Inquiry Bureau |
|
|
5.3.1 |
Central Registration and Inquiry Bureau – Definition
and Objective |
|
|
5.3.2 |
Central Registration and Inquiry Bureau Processes
1. Intake Unit
2. Research Unit
3. Reply Unit |
Chapter 6: Registration and Inquiry Service
Training |
|
6.1 |
Introduction |
|
6.2 |
Training Responsibilities |
|
6.3 |
Training Program |
|
6.4 |
Role-Play |
|
6.5 |
Completing Registration and Inquiry Cards |
|
6.6 |
Recruiting Trainers to Assist You |
Chapter 7: Registration and Inquiry Plan
|
|
7.1 |
Planning Responsibilities |
|
7.2 |
Some Characteristics of an R&I Plan |
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7.3 |
Content of the R&I Plan |
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7.4 |
Written Agreement |
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7.5 |
Mutual Aid Agreements |
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7.6 |
Testing the Operations |
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7.7 |
Distribution of the Plan |
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7.8 |
R&I Community Evacuation Response Plan |
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7.9 |
R&I Service in Sudden Local Disasters |
|
7.10 |
R&I Service – Hospital Disaster
Plan |
References |
|
|
Appendix A:
|
Emergency Social Services Organization Chart |
Appendix B: |
Registration and Inquiry Service Organization Chart |
Appendix C: |
Space, Equipment, Supplies and Reference Tools Required by
the Registration and Inquiry Service at Operational Sites |
Appendix D: |
R& I Operations Log |
Appendix E: |
Registration Card and Recording Instructions |
Appendix F: |
Inquiry Card and Recording Instructions |
Appendix G: |
Standard Telephone Replies to Inquiries |
Appendix H: |
Registration and Inquiry Service Resource Directory
Update |
Appendix I: |
Emergency Pack – Checklist |
Appendix J: |
Emergency Kit – Evacuation Checklist |
Appendix K: |
Emergency Workers and Volunteers: Coping with Stress During
and After A Disaster |
Appendix L: |
Emergency Social Services – Glossary of Terms |
Foreword
This manual, produced by the Office of Emergency Services of
Health Canada, is a practical guide to planning, organizing,
training staff, and operating the Registration and Inquiry
Service in a disaster.
The purpose of the Registration and Inquiry Service is to
reunite family members separated in a disaster and to collect
information and answer inquiries concerning the condition and
whereabouts of missing persons.
The information offered in this manual is based on current
knowledge and practice derived from case reports, the practical
experiences of Registration and Inquiry Service volunteers and
organizations, and the personal experiences of disaster survivors
and evacuees.
It is hoped that this publication will be a useful tool for
planners, trainers and workers responsible for the Registration
and Inquiry Service in communities across Canada.
Comments or suggestions that would help improve the delivery
of this service are welcomed and should be sent to: Office of
Emergency Services, Centre for Emergency Preparedness and
Response, Public Health Agency of Canada, Health Canada, 2nd
Floor, West Wing, 130 Colonnade Road, Nepean, Ontario, K1A
0K9.
Registration and
Inquiry Service
91 Pages - 1,876 KB in PDF Format ![pdf](/web/20071121073025im_/http://www.phac-aspc.gc.ca/gfx_common/pdficon.gif)
[Office of Emergency
Services]
|