Frequently asked questions about Direct Deposit

1. How do I start direct deposit?
2. How do I change my direct deposit information?
3. How do I end direct deposit?

1. How do I start direct deposit?
You can request that your payments be direct deposited in any bank, trust company, credit union or other registered financial institution in Canada.

By Internet
You can start your direct deposit information by using our My Account service.

By mail
Your application can be submitted to the same tax centre where you sent your income tax and benefit return by completing one of the following:

• Form T1-DD(1), Direct Deposit Request - Individuals (You may have a printed copy of a T1-DD(1) form, and other forms and publications, mailed to you by calling 1-800-959-2221). We will also accept a written request for direct deposit including: your social insurance number, which payment you would like deposited, a void cheque or your banking information, including the bank branch number, institution number, and your account number, and your signature;
• the "Direct deposit - Start or change" section on your Income Tax and Benefit return (If you want your CCTB payments deposited in the same account, simply check box 463. If you want your UCCB payments deposited in the same account, simply check box 491. If you want them to be deposited in a different account, complete and attach a Form T1-DD(1), Direct Deposit Request - Individuals);
• the direct deposit section of Form RC151, GST/HST credit Application for individuals who become residents of Canada.

In person
You can drop off your completed Form T1-DD (1) directly at a tax office.

By phone
You can call 1-800-959-8281 if you need help to complete the direct deposit information. The only changes we can make are to cancel the direct deposit for any of your payments, or to arrange for additional payments to be deposited into an existing direct deposit account.

Note: To help prevent fraud, we do not accept changes to your banking information over the telephone.If for any reason we cannot deposit a payment into your account, we will mail a cheque to you at the address we have on file.

2. How do I change my direct deposit information?
If you receive your payments by direct deposit and your banking information changes, you can select one of the following options:

• visit the My Account service to view and update your direct deposit information;
• complete the Form T1-DD(1), Direct Deposit Request - Individuals; and mail it to the same tax centre where you sent your income tax and benefit return or drop the completed form directly at a tax office. We will also accept a written request for direct deposit change that includes: your social insurance number, which payment you would like deposited, a void cheque or your new banking information, including the bank number, institution number and your account number, and your signature;
• fill out the "Direct deposit - Start or change" section on your Income Tax and Benefit return; or
• call 1-800-959-8281. The only changes we can make are to cancel the direct deposit for any of your payments, or to arrange for additional payments to be deposited into an existing direct deposit account.

Note: If you are changing the account into which we deposit a payment, do not close the old account before we deposit the payment into the new one. If your financial institution advises us that you have a new account, we may deposit your payments into the new account.

3. How do I end direct deposit?
If you want to cancel your direct deposit,

• visit the My Account service;
• complete Form T1-DD(1) Direct Deposit Request - Individuals and mail it to the same tax centre where you sent your income tax and benefit return or drop the completed form directly at a tax office. We will also accept a written request for direct deposit cancellation that includes: your social insurance number, the payment for which you would like the direct deposit cancelled, and your signature; or
• call 1-800-959-8281.

Canada Child Tax Benefit (CCTB) payment information

GST/HST credit payment information