UCCB - When to contact us about UCCB payments

Contact us about Universal Child Care Benefit (UCCB) payments for the following situations:

1. Your address changes
2. The number of children in your care changes
3. You want to start, change, or end direct deposit
4. A UCCB recipient has died
5. You or your spouse or common-law partner is no longer a resident of Canada
6. Personal information on your UCCB notice is not correct
7. You did not receive your UCCB payment
8. You have a question about a topic that was not shown above

How to contact us about your UCCB

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1. Your address changes

If you move, please let us know. Otherwise, your payments may stop, even if you use direct deposit and your bank account does not change. See How to change your address.

2. The number of children in your care changes

a) You have a newborn child or a child starts to live with you

• If you have a newborn child or a child starts to live with you, you will need to complete Form RC66, Canada Child Benefits Application or apply online on My Account by using the Apply for child benefits service.

b) A child for whom you are receiving the benefit is no longer in your care

• If a child for whom you are receiving the UCCB is no longer in your care, stops living with you, or dies, call 1-800-387-1193. Let us know as soon as possible, to avoid getting overpaid and having to repay benefit amounts.

3. You want to start, change, or end direct deposit

Please see the direct deposit page.

4. A UCCB recipient has died

If a UCCB recipient dies, the next of kin or the estate should tell us in writing. Someone else may be eligible to get benefits for the child.

Send a letter to the tax centre that serves your area.

5. You or your spouse or common-law partner is no longer a resident of Canada

If this is the case, please call to tell us at 1-800-387-1193.

6. Personal information on your UCCB notice is not correct

Your UCCB notice shows your payment details. If there is an error in the information on your notice, then the amount of your payment may also be wrong. If any of the information is wrong, or if it changes at any time, contact us as soon as possible.

You can contact us by telephone at 1-800-387-1193, or by writing to the tax centre address shown on your notice.

7. You did not receive your UCCB payment

If you did not receive your UCCB payment on the expected date, please wait 10  working days before calling us at 1-800-387-1193.

8. You have a question about a topic that was not shown above

If you have questions about the UCCB, you can call us toll free at 1-800-387-1193, or you can send a letter to the tax centre that serves your area.

How to contact us about your UCCB payment