Overview

Alternative Dispute Resolution

Settlement Examples

Ground(s): Disability, age
Area: Employment
Allegation:
The complainant, a 55-year-old man, has an illness that affects his concentration and is exacerbated by stress. He alleged that the employer discriminated against him by failing to accommodate him and trying to force him to retire.
Settlement:
Financial compensation for pain and suffering.
Application of vacation and personal leave credits to the outstanding balance of sick leave advanced, with the remaining balance to be forgiven.
Extension of leave without pay until the complainant’s retirement.

Ground(s): Disability
Area: Employment
Allegation:
The complainant has lupus. She alleged that her employment was terminated because she took sick leave.
Settlement:
Financial compensation for general damages.

Ground(s): Disability
Area: Employment
Allegation:
The complainant alleged that the respondent did not renew her term employment because of a work accident and that her performance was evaluated during a period when she was returning from half-time sick leave.
Settlement:
Letter of apology.
Financial compensation for pain and suffering.

Ground(s): Disability
Area: Employment
Allegation:
The complainant, who has multiple sclerosis, alleged that her employer, by refusing her a work schedule recommended by her doctor, failed to accommodate her disability.
Settlement:
Adjustment of the complainant’s work schedule to reflect the doctor’s recommendations.
Briefing session for employees on multiple sclerosis and non-visible disabilities.
Occupational training, with half of the training program to be determined by one of the two parties.
Reinstatement of leave.
Letter of regret.
Withdrawal of related grievances.

Ground(s): Race, colour, national or ethnic origin, disability
Area: Employment
Allegation:
The complainant, who is of Chinese origin, alleged that her manager treated her harshly and unfairly. She began to suffer from depression and took short-term medical leave. When she returned to work, she applied for a transfer to a different unit, but her request was denied. In addition, she was told to resume work full time as soon as possible, despite her doctor’s recommendation that she work part time until her health improved. The complainant eventually resigned.
Settlement:
The matter was resolved between the parties and the terms were not disclosed.

Provision of Services

Ground(s): Disability
Area: Provision of service
Allegation:
The complainant has attention deficit hyperactivity disorder, depression and a learning disability. He alleged that, when he applied for a job requiring a security clearance, the issuing office denied the clearance because of certain incidents in which his disabilities may have affected his behaviour.
Settlement:
Financial compensation for pain and suffering.
Financial compensation for complaint-related expenses.

Ground: Disability
Area: Provision of service
Allegation:
The complainant, who suffers from multiple sclerosis and uses an electric wheelchair, alleged that the respondent failed to accommodate his disability by not providing him with a wheelchair-accessible facility.
Settlement:
Financial compensation for pain and suffering.
Agreement by the respondent to work with the complainant to ensure he can obtain its services more easily in the future.

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