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The section has been created to respond to the needs of all our travellers. Simply click on the appropriate tab below and you'll be directed to the relevant section.

The VIA Rail web site

Are you planning a train trip? You've come to the right place! VIA Rail will take you across Canada, from coast to coast. This site will help you make your travel arrangements with ease.

Here you can:

For more information, select one of the following:

  • Ask VIA: Ask VIA directly simply by typing in your question. Most visitors find exactly what they're looking for!
  • Explore the site: Here you'll find links to various sections of the web site. Some examples: Our train routes, tourist information, our service classes, train packages, and reservations.
  • Frequently asked questions: Search through our list of most frequently asked questions. You will find them here, along with our answers.
  • Contact us: If you can't find the information you need, feel free to get in touch with us here.

To quickly find information on train travel or on our various products and services, simply ask VIA! Type your question in natural language, then press "Ask VIA". Most people will immediately find the information they are looking for.

Ask VIA


If you can't find the answer to your questions, don't hesitate to contact us by e-mail at any time. We'll respond as quickly as possible.


Contact us by phone

Information and reservations:

  • From anywhere in Canada, call toll-free: 1 888  VIA-RAIL (1 888 842-7245)
  • From Montréal: (514) 989-2626
  • From Moncton: (506) 857-9830

VIA Préférence: 1 888 VIA-PREF (1 888 842-7733)
Headquarters: (514) 871-6000

To lodge a complaint or offer feedback on a positive experience, you can contact us by phone:

1 800 681-2561 (Canada / USA)

From the United States:

  • Please contact your travel agency or call 1 888 VIA-RAIL (1 888 842-7245)
  • For information on Amtrak trains from Canada, visit the Amtrak web site or call 1 800 USA-RAIL (1 800 872-7245)

People with speech or hearing problems may communicate through telecommunication devices for the hearing-impaired (TTY) by dialling toll-free 1 800 268-9503.

Outside of Canada or the United States, you may contact one of our General Sales Agents.

Contact us by regular mail

Customer Relations
VIA Rail Canada Inc.
P.O. Box. 8116,   Station "A"
Montréal (Québec) H3C 3N3

Contact us by fax

Our fax number is (514) 871-6104.

Contact us by e-mail

You may send us an e-mail at customer_relations@viarail.ca or forward your comments by completing the form below.

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Ask VIA
or view our FAQ.
Map of Canada
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Our stations
Where is your nearest VIA Rail station? Find out.


   
    All our trains
From the Atlantic to the Pacific via Hudson Bay. Find out about our trains.

   
    Our products and services
An overview of our travel passes, packages and other products and services.