Seniors Canada On-line
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Canada's Trusted Information Source for Seniors, Caregivers, Families and Service Providers.
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Home Page
Safety and Security
Consumer Protection
Popular Links
Canadian Consumer Information Gateway
The Canadian Consumer Information Gateway allows Canadians to quickly and confidently search for consumer information and services on the Web.
Source : Canadian Consumer Information Gateway
PhoneBusters
PhoneBusters is the central agency in Canada that collects information on telemarketing, advanced fee fraud letters (Nigerian letters) and identity theft complaints. The information is disseminated to the appropriate law enforcement agencies. The data collected at PhoneBusters is a valuable tool in evaluating the effects of various types of fraud on the public. It also helps to prevent future similar crimes from taking place.
Source : Royal Canadian Mounted Police
Ontario
Charitable Donations - Get the Facts Before You Give
Donations are a critical source of funding for many worthwhile causes. Unfortunately, there are con artists who pretend to be raising money for charity, but keep donations for their personal gain. Before making any donation, be careful! This Web page offers advice to avoid becoming a victim.
Source : Government of Ontario. Ministry of the Attorney General
Contact Information :
- Toll-free: 1-800-899-9768
- Telephone: (416) 326-8800
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Business Address :
Ministry of the Attorney General
720 Bay Street, 11th Floor
Toronto, ON M5G 2K1
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Consumer Protection
This section includes information about the Ministry of Government Service's consumer protection activities, the process for filing complaints against businesses, and tips to help you protect yourself.
Source : Government of Ontario. Ministry of Government Services.
Contact Information :
- Toll-free: 1-800-889-9768
- Telephone: 416-326-8800
- Toll-free TTY: 1-800-268-7095
- TTY: 416-325-3408
- Fax
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E-Mail :
InfoMGS@mgs.gov.on.ca
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Business Address :
Ministry of Government Services
Consumer Protection Branch
5775 Yonge Street, Suite 1500
Toronto ON M7A 2E5
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Opening Hours :
Hours of Operation: 8:30 a.m. to 5 p.m; Monday to Friday
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A Guide to Programs and Services for Seniors in Ontario
A Guide to Programs and Services for Seniors in Ontario aims to bring together into one resource the wealth of programs and services provided to Ontario seniors by the government, as well as by community organizations and service providers.
Source : Government of Ontario. Ontario Seniors' Secretariat
Contact Information :
- Toll-Free: 1 888 910-1999
- TTY: 1 800 387-5559
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E-Mail :
infoseniors@ontario.ca
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Business Address :
Ontario Seniors' Secretariat
777 Bay Street, Suite 601C
Toronto ON M7A 2J4
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Losing Your Wallet
Information on cards you need to replace in Ontario, Canada.
Source : Government of Ontario. Life Events.
Ontario Securities Commission
The Ontario Securities Commission, the regulatory body responsible for administering the Securities Act and Commodity Futures Act, is mandated to protect investors from unfair, improper or dishonest practices and to foster fair, efficient capital markets and confidence in their integrity.
Source : Government of Ontario. Ontario Securities Commission.
Contact Information :
- Toll-free: 1-877-785-1555
- Telephone: 416-593-8314
- Fax: 416-593-8122
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E-Mail :
inquiries@osc.gov.on.ca
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Business Address :
Ontario Securities Commission
20 Queen Street West, Suite 1903
Toronto, ON M5H 3S8
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Retirement Home Complaints Response & Information Service-Ontario Retirement Communities Association
Funded by the Ontario Ministry of Citizenship, the Complaints Response and Information Service gives seniors and their families the information they need to make choices and helps them resolve problems quickly and effectively.
Source : Ontario Retirement Communities Association
Contact Information :
- Toll-free: 1-800-361-7254
- Telephone: 905-403-0500
- Fax: 905-403-0502
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E-Mail :
info@orca-homes.com
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Business Address :
Ontario Retirement Communities Association
2155 Leanne Blvd.
Suite 218
Mississauga Ontario
L5K 2K8
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Small Investors Protection Association
The Small Investor Protection Association (SIPA) is a non-profit organization with the objectives of improving public awareness of the investment industry, and educating individuals about recourse should they have a complaint. SIPA provides Canadians with news, resources and links to investment industry information.
Source : Small Investors Protection Association
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Contact Information :
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E-Mail :
sipa@sipa.ca
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Business Address :
Small Investor Protection Association (SIPA)
P.O.Box 325
Markham, ON, Canada, L3P 3J8
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Travel Industry Council Of Ontario
The Travel Industry Council of Ontario is an organization mandated by the Ontario government to administer the Ontario Travel Industry Act. The Travel Industry Council of Ontario's mission is to promote a fair and informed marketplace where consumers can be confident in their travel purchases.
Source : Travel Industry Council of Ontario
Contact Information :
- Toll-free: 1-888-451-8426
- Telephone: 905-624-6241
- Fax
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E-Mail :
tico@tico.on.ca
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Business Address :
2700 Matheson Boulevard East
Suite 402, West Tower
Mississauga, Ontario
L4W 4V9
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Opening Hours :
Hours of Operation: 9 am - 5 pm, Monday to Friday
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What is Identity Theft?
Identity theft occurs when someone uses your personal information without your knowledge or consent to commit a crime, such as fraud or theft.
Source : Government of Ontario. Ministry of Government Services.
Contact Information :
- Toll-free: 1-800-889-9768
- Telephone: 416-326-8800
- Toll-free TTY: 1-800-268-7095
- TTY: 416-325-3408
- Fax
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E-Mail :
InfoMGS@mgs.gov.on.ca
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Business Address :
Consumer Services Bureau
Ministry of Government Services
250 Yonge St., 32nd Floor
Toronto ON M5B 2N5
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Opening Hours :
Hours of Operation: 8:30 a.m. to 5 p.m; Monday to Friday
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Canada
Active Living Tips: Taking part in an exercise program - your rights and responsibilities
This site will inform you of your rights when joining an exercise program including questions to ask before you join, your right to give feedback, program's obligations and giving personal information.
Source : Active Living Coaltion for Older Adults
Contact Information :
- Toll-Free Number: 1 800 549 9799
- ALcoa Office Number: 416 - 423 - 2163
- Fax: 416 - 423 - 2112
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E-Mail :
alcoa@ca.inter.net
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Business Address :
Active Living Coalition for Older Adults
33 Laird Drive
Toronto, Onatrio
M4G 3S8
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Air Travel Complaints?
Do you have an unresolved complaint with your air carrier? Would you like to know more about the following issues: Quality of Service, Terms and Conditions of Carriage, Air Fares and Cargo Rates, Accessible Transportation. The Canadian Transportation Agency and its Air Travel Complaints Commissioner are available to deal with unresolved complaints about your air travel experiences.
Source : Canadian Transportation Agency
The Auto$mart Guide
The Auto$mart Guide provides helpful energy-efficiency tips on how to buy, drive and maintain you vehicule, save fuel and money, and help the environment.
Contact Information :
- Tool-Free Telephone: 1-800-622-6232
- TTY Service: 1-800-926-9105
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Buying Drugs over the Internet
If you buy drugs on line, you may be putting your health at serious risk. This Web page addresses some of the risks associated with buying drugs over the Internet.
Source : Health Canada, It's Your Health
Buying Prescription Drugs on the Internet
Have you thought of purchasing your medication on the Internet because you don't have time to visit your doctor? Purchasing medication on the Internet has become a fast and easy process but is it really worth your health and safety? Find out more about the dangers that lurk behind medication purchased without a doctor's consultation.
Source : Canadian Broadcasting Corporation (CBC)
Canadian Consumer Handbook
Being a wise consumer means being informed. This handbook offers tips, questions and advice on consumers' rights, along with contacts for help with common problems.
Source : Canada's Office of Consumer Affairs
Complaint Courier
The Complaint Courier is an interactive online system to help you express your complaint more effectively. The Complaint Courier will walk you through a range of options, from writing letters to making effective phone calls.
Source : Canadian Consumer Information Gateway
Contact Information :
- Office Telephone: (613) 946-2576
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E-Mail :
E-mail: consumer.information@ic.gc.ca
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Postal Address :
Canadian Consumer Information Gateway
Office of Consumer Affairs Industry Canada 235
Queen Street
Room 965 A
Ottawa ON
K1A 0H5
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Complaint-handling Processes Search Tool
FAC has information on the complaint-handling proceduless of all financial institutions.
Source : Financial Consumer Agency of Canada
Contact Information :
- Toll-Free Telephone: 1-866-461-3222
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E-Mail :
E-mail: info@fcac.gc.ca
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Opening Hours :
Monday to Friday, 8:30 a.m. to 6:00 p.m.
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Consumer Identity Theft Checklist
Identity (ID) theft is a growing and serious crime. It occurs when someone uses your personal information without your knowledge or consent to commit a crime. This site gives information on how to guard your personal information, keep your computer and its contents safe, identify signs of ID theft and what to do if it occurs.
Source : Canada Consumer Measures Committee
Consumer Product Safety
Consumer Product Safety (CPS) works closely with partners and stakeholders to protect consumers from product-related hazards and to promote the safe use of products.
Source : Health Canada
Cost of Banking Guide (FCAC)
The Cost of Banking Guide on-line tool is designed to help you find the best banking service package for you. It takes the information you provide and uses it to assess your banking needs. It then presents you with the banking service packages that will best meet these needs.
Source : Financial Consumer Agency of Canada
Door-to-door Sales
Although this method of selling is not as popular now as it was in the past, it can still both provide a service and be an annoyance. If you do receive a door-to-door salesperson at your home, remember these tips.
Source : Industry Canada, Office of Consumer Affairs
EnerGuide of Major Household Appliances
If you are thinking of buying a major electric appliance for your home, this booklet is for you. It will help you take energy use into account when making your purchase decisions regarding household appliances.
Source : Natural Resources Canada.
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