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Service Canada Annual Report 2005-2006
Table of Contents
Introduction: Service Canada – Improving the Delivery of Government Programs and Services
Chapter 1: Service Delivery that Puts Citizens First
Chapter 2: Delivering the Right Programs and Services to the Canadians Who Need Them
Chapter 3: Serving Canadians through Partnerships
Chapter 4: Delivering Results and Reporting to Canadians
Chapter 5: Service Excellence for Canadians – People Serving People
Appendices:
Appendix 1 – Service Canada 2005-2006 Expenditure Profile
Appendix 2 – Service Offerings
Appendix 3 – Service Canada Service Charter
Appendix 4 – Service Canada Performance Scorecard
Appendix 5 – Tell Us What You Think
Message from the Minister of Human Resources and Social Development Canada
It gives me great pleasure to present to Canadians the first Service Canada Annual Report. Service Canada began in 2005 with a mandate to make it easier for all Canadians to access the services and benefits they need when and where they need them.
Canadians are looking to Canada’s New Government to provide responsible and effective leadership. They want their tax dollars used responsibly. They want governments to provide them with programs that meet their needs, and are delivered efficiently and effectively.
Service Canada represents an important way we are delivering on these commitments. In our first year of operations, Service Canada realized savings for taxpayers of $292 million by giving them a single place to go to access more than 50 programs and services. In providing Canadians with services ranging from receiving passport applications to delivering Social Insurance Numbers or pleasure craft licences, we helped millions of people find their way through government bureaucracy and leave with what they need.
As of March 2006, Service Canada had 416 points of service across Canada – a remarkable achievement in itself. I’m proud of our progress to date in extending services into rural and remote communities through outreach and mobile services. Canadians can also contact us by telephone, over the Internet, or by mail. They are now just a call, click or visit away from us through our cross-Canada service delivery network.
We also made significant progress in working with our partners to expand our delivery network. Service Canada worked hand-in-hand with provincial, territorial and local governments as well as other departments to create single community service sites.
In step with one of our Government’s main commitments to Canadians, Service Canada is on the leading edge of improving transparency in government. This report is part of that commitment, along with the Service Canada Service Charter, Service Standards, Performance Scorecard and the Office for Client Satisfaction, described in more detail later on in the report. Together, they set clear service goals, demonstrate results and present new ways for citizens to give us feedback.
Service Canada is off to a strong, successful start. We are committed to demonstrating to Canadians how Service Canada can do even more for them and their communities.
Monte Solberg, P.C., M.P.
Minister of Human Resources and Social Development Canada
Through the Service Canada network, Canadians can get the help they need when they want, where they want, and how they want:
- CALL 1 800 O-Canada (1 800 622-6232)
- CLICK on servicecanada.gc.ca
- VISIT a Service Canada Centre
This report can be made available in alternate formats such as large print, Braille, audio cassette, or computer diskette.
Call 1 800 O-Canada (1 800 622-6232; teletypewriter: 1 800 926-9105) to request your copy.
