The Operations Centre of Foreign Affairs and International Trade Canada operates 24 hours a day, seven days a week. An experienced officer is always available to respond to emergency calls from anywhere in the world.
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The Operations Centre receives approximately 300,000 calls a year, and is busiest in the early evening, Eastern Time. The Centre uses a modern Automatic Call Distribution system. Your call will be automatically sequenced and will be answered as quickly as possible in the order in which it entered the call-waiting queue. It may be necessary, due to a large number of incoming calls, to request that you leave a message. Please do so by listening carefully to the instructions on the voice-mail system and ensure you provide the area code and telephone number where you can be reached. An Operations Officer will return your call within 15 minutes.