Stream 2: Organizational Management

1. Examples of Required Services
2. Minimum Mandatory Qualifications
3. Qualified ISS SA holders
• Under the General ISS SA
• Under the Aboriginal ISS SA

1. Required Services

The required services will include, but are not limited to the following:


• Demonstrating the value added by Knowledge Management to the business proposition, including the return on investment, performance measures, and the ability to develop a business case;
• Developing strategies and processes to transfer explicit and tacit knowledge across time, space and organizational boundaries, including retrieval of critical archived information. This transfer has a spiraling nature, i.e., ideas build on ideas, and old ideas may or may not be of current value;
• Facilitating knowledge creation, sharing and reuse. This includes developing partnerships and alliances, designing creative knowledge spaces, and using incentive structures;
• Facilitating knowledge of learning styles and behaviors, strive for continuous improvement and be actively engaged in exploring new ideas and concepts;
• Develop systems thinking in implementing solutions;
• Designing, developing and sustaining communities of interest and practice;
• Creating, developing and sustaining the flow of knowledge. This includes understanding the breakthrough skills needed to leverage virtual teamwork and the effective use of social networks;
• Performing cultural and ethnographic analyses, developing knowledge taxonomies, facilitate knowledge audits, and performing knowledge mapping and needs assessments;
• Capturing, evaluating and using best-known practices, including the use of storytelling, to transfer these best practices;
• Developing research and implementation strategies for knowledge management, information management, document and records management and data management. This includes project management of knowledge initiatives and retrieval of critical archived information;
• Managing change and complex knowledge initiatives and projects.

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2. Minimum Mandatory Qualifications

All Knowledge Management Consultants shall possess, as a minimum:


1. An undergraduate degree in any field from a recognized university.
2. Twenty-four (24) months of demonstrated experience, within the last sixty (60) months, directly related to knowledge management, including current techniques and tools.

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3. List of qualified ISS SA holders

(listed in alphabetical order by operating name)

Qualification under the occupational categories will be used for the selection of potential bidders under an RFP stating the required occupational category (ies). For further details, refer to Item G. of Annex A "Contracting Process and Contract Amendments Under the Supply Arrangement - Stage 2" of the SA.

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SA holders under the Aboriginal ISS SA
The following Aboriginal ISS SA holders are qualified under this occupational category for one or many ISS SA fiscal years.
(click on a specific SA holder for a full description)

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