Common menu bar links
Internet Reporting Service...
Employment Insurance (EI) frequently asked questions
More Information
- What is the Internet Reporting Service?
- Is it secure?
- How do we prevent fraud?
- What are the minimal systems requirements for the Internet Reporting Service?
- Is the Internet Reporting Service easy to use?
- If I submit my report by Internet, will I be paid faster?
- How often is the Internet Reporting Service available?
- How do I know if my report has been received?
- If I choose to submit my report using the Internet Reporting Service, do I still have the option of using the Telephone Reporting Service to file my next report?
- Who can I call if the Internet Reporting Service doesn't work?
- What is the Internet Reporting Service?
The Internet Reporting Service is an electronic service that allows you to submit easily your report using the Internet. During the life of your claim, you will be asked to complete reports to demonstrate your continuing entitlement.
top - Is it secure?
Yes, your information is protected with the same level of security used by banks for their on-line services. Human Resources and Skills Development Canada (HRSDC) has taken measures to ensure that your electronic transactions with us are secure and that your privacy is protected.
top - How do we prevent fraud?
A number of safeguards are in place to prevent fraud. For example, if you use the Internet Reporting Service, we will ask you to provide us with your Social Insurance Number (SIN), Access code and Province of your residence. This information is then verified against the data present in your claim on our main computer. To prevent fraud and for your own protection keep your Access Code safe and store it separately from your SIN. Do not let others have it because they could get information or take action on your claim without your knowledge and you would be held responsible.
top - What are the minimal systems requirements for the Internet Reporting Service?
At present, we support the operating systems and browsers listed below. However, we are continually striving to make our services accessible to all Canadians, so we are currently reviewing other platforms/browsers.
-
PC — Windows 98 or higher
-
Internet Explorer 6.0 and up with 128 bit encryption
-
Netscape 6.1 and up with 128 bit encryption
-
Mac — OS X
-
Safari 1,2 and up with 128 bit encryption
Note: even if compatibility of your computer is verified automatically by our system, MacIntosh owner using certain browser may experience problems during their session and not be able to complete their report. In this situation starting over the report could be a solution.
top -
- Is the Internet Reporting Service easy to use?
Yes, just follow the step-by-step instructions received by mail with your Access code. The on-line help button offers you additional information while filing your report. To know more...
top - If I submit my report by Internet, will I be paid faster?
Regardless of the way you submit your report, if you are using the Direct Deposit Service the following schedule will be used:
If you submit your report on Friday, Saturday or Sunday before 3:00 pm, it will be processed Sunday afternoon. If you are entitled to benefits, your payment is deposited directly to your bank account 2 business days later.
If you submit your report between Monday and Thursday your payment is deposited to your bank account 2 business days after the processing of your report.
If you are unable to use direct deposit your payment will be mailed to you.
top - How often is the Internet Reporting Service available?
The Internet Reporting Service can be accessed 24 hours a day, 7 days a week. Although the Internet Reporting Service is available to accept your report on Friday morning, reports submitted on Friday are not processed until Sunday afternoon.
top - How do I know if my report has been received?
At the end of your report you will receive a confirmation acknowledging that your report has been received successfully. You can print the summary, if desired.
top - If I choose to submit my report using the Internet Reporting Service, do I still have the option of using the Telephone Reporting Service, to file my next report?
Yes, HRSDC offers you the choice to use either of these reporting services interchangeably. This means that you can file a report using the telephone and when your next report is due, you can submit it using the Internet. The choice is yours.
top - Who can I call if the Internet Reporting Service doesn't work?
If you are experiencing technical difficulties related to our Internet Reporting Service, please call 1 800 206-7218 from 8:30 am to 4:30 pm to speak to a representative. Please note that if you are using a phone line to access the Internet and you exit to call us before completing and submitting your report by Internet, your information will not be saved and you will need to start over.
