On-line Booking Tool
What is the On-line
Booking Tool (OBT)?
When should I book through OBT and when should I
book through the Travel Call Center?
What are the benefits of the OBT?
How do I access technical support for the OBT?
How do I receive training for the OBT?
What is the On-line Booking Tool (OBT)?
The On-line Booking Tool is a Web-enabled travel booking tool
that greatly simplifies the travel booking processes by allowing
travellers and travel arrangers to make domestic and
trans-border (Canada & US) air, rail, car and hotel reservations
on-line, 24/7/365. Travellers and travel arrangers can use the
OBT to book simple domestic travel, including one-way,
multiple-destination, or round-trip routes.
This Intranet-enabled service is
secure, highly reliable and available 24/7/365 at the desktop.
Government of Canada policy and applicable discounts are also
available through the OBT. High volume use of the OBT across
government could also result in lower transaction fees to
departments.
The OBT offers 24/7/365 technical
support at 1-800-514-3798. The Travel Call Centre is prepared to
help you, 24 hours a day, 7 days a week.
More information.
When should I book through OBT and when should I book through
the Call Centre?
The OBT should be used by travel
arrangers and travellers booking:
- Simple air and rail
itineraries within Canada and the U.S.
- Air/Rail trips that require
hotel and car reservations as well
- Trips that occur more than
24 hours from time of booking
Situations when it is more
appropriate for booking travel through the call center services:
- Last minute travel (i.e.
within 24 hours)
- International travel
- Travel arrangements to
remote locations
- Group bookings of 10 or more
individuals travelling together;
- Booking only car or hotel
More information.
What are the benefits of the On-line Booking Tool (OBT)?
The On-line Booking Tool will provide
the following benefits to travellers, and to government departments
and agencies:
Savings
- Transaction fees for
unassisted reservations that are approximately 50% lower
than the full-service agency fee
- Access to
government-negotiated airfare discounts and discounts on
accommodation and car rentals
Easier
- Capability to view and
compare the airfares offered by multiple airlines
- Simplified travel booking
processes
Faster
- Reduced workload and time
spent on the administration of travel
- 24/7/365 service
Smarter
- Foundation for actively
managing travel costs
- Access to the Travel
Directive, Government Accommodation and Car Rental
Directories, and other valuable travel information
More information.
How do I access technical support for the OBT?
Travel AcXess Voyage has a dedicated
team of travel counsellors specially trained to support the On-line
Booking Tool (OBT). You can reach Travel AcXess Voyage at
1-800-514-3798. They are prepared to help you, 24 hours a day, 7
days a week.
For assistance with existing
reservations made through the OBT, press 2. For technical
assistance, including password resets and navigational support
for the OBT and the Travel AcXess Voyage portal, press 4.
There are no fees for calling Travel AcXess Voyage for
navigational or technical support.
More information.
How do I receive OBT training?
OBT training is tailored to the needs of
departments and agencies and delivered by
departmental trainers in participating departments and
agencies.
Resource materials for employees and departmental trainers
include:
- Click & Learns
- Quick Reference Guides
- Detailed User Guides
- Simulations
More information.
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