I want to book travel as a VIP...

Key individuals who have been registered as VIPs through their organization’s Senior Full-time Travel Officer (SFTO) can contact the VIP Traveller Services desk Monday to Friday, 08:00 to 17:00 EST. After 17:00 EST and on weekends, calls to VIP Traveller Services are immediately transferred to the Travel Call Centre and are given priority.

The VIP Traveller Services desk number is available through your SFTO.

The staff of the VIP Traveller Services desk is chosen from among employees who have demonstrated an exceptionally high standard of customer service.

VIP travel services include:

• Organizing complex, multi-city itineraries, including trips within and to remote Canadian locations
• Securing airline seats or hotel space during heavily booked periods
• Coordinating destination "meet and greet" services or limousine pick-up
• Ensuring advance preparations for meeting facilities
• Confirming air and hotel reservations directly with the vendor over the telephone to ensure special seating, meal or hotel room requests have been arranged.
• Notifying airlines, hotels and other travel suppliers of the traveller's VIP status in an effort to make available amenities such as upgrades, lounge access or complimentary drink/headset coupons.

Because the VIP Traveller Services counsellors serve a small and specialized group of travellers, they function almost as personal travel arrangers, quickly learning and accommodating the needs, preferences and scheduling constraints of their clients.

Fee schedule