The Victim Support Line (VSL) is a province-wide, toll-free information line providing a range of services in English and French, to victims of crime. By dialing 1-888-579-2888 throughout Ontario and 416-314-2447 in Toronto, a caller can access the following:

Victim Notification System (VNS)

The VNS keeps victims informed about the status and scheduled release date of provincially incarcerated offenders.

• Callers are asked to leave a message, with their name and telephone number. They will be contacted by the next business day by staff from the Ministry of Public Safety and Security -Correctional Services.
• When the call is returned, the victim is provided with available information about the current status of the offender and then given the option of registering with the VNS. Registered victims receive automated voice messages by phone any time there is a change in the status of the offender.
• Information includes parole hearing dates, decisions to release or deny parole; temporary absences; transfers to other jurisdictions and/or escapes or failures to return from leave.
• If the offender is under a form of community supervision, the victim can be given the name and phone number of the supervising probation/parole officer to assist with any concerns.

Supports & Services

The VSL connects victims directly to an information counsellor who can refer them to services in their community that can help them overcome the impact of crime. It can also connect victims to the Office for Victims of Crime.

Criminal Justice System Information

The VSL provides access to recorded information about how the criminal justice system works. This helps victims familiarize themselves with the justice system and allows them to review information at their own pace.

For more information contact:

Victim Support Line
1-888-579-2888 toll free or
Toronto area referral
Tel: (416) 314-2447