Emergencies

The Operations Centre of Foreign Affairs and International Trade Canada operates 24 hours a day, seven days a week. An experienced officer is always available to respond to emergency calls from anywhere in the world.

Emergency Contact Info Canadian citizens outside Canada can call collect to (613) 996-8885 (where available).     For calls originating in Canada, call 1 800 267-6788 or (613) 944-6788.     In a number of countries, you can also call the 24/7 Operations Centre toll-free.     You can also communicate with us via TTY by dialling 1 800 394-3472 (in Canada and the U.S.) or (613) 944-1310     Contact us directly via our online e-mail form     You can also reach the Operations Centre by e-mail at: sos@international.gc.ca     Fax: (613) 943-1054

The Operations Centre receives approximately 300,000 calls a year, and is busiest in the early evening, Eastern Time. The Centre uses a modern Automatic Call Distribution system. Your call will be automatically sequenced and will be answered as quickly as possible in the order in which it entered the call-waiting queue. It may be necessary, due to a large number of incoming calls, to request that you leave a message. Please do so by listening carefully to the instructions on the voice-mail system and ensure you provide the area code and telephone number where you can be reached. An Operations Officer will return your call within 15 minutes.

SOS Online Form