Date: December 9, 2005
To: Heads of Human Resources
Chiefs of Compensation
Subject: Re-Direction of Payment for the Public Service Dental Care Plan
As a Member of the Public Service Dental Care Plan (PSDCP) you may re-direct payment of one or more claims to your
spouse or common-law partner. A new form, the Public Service Dental Care Plan Authorization for Claims Submission and
Redirection has been designed for this purpose.
In the interest of proper plan administration, you, as the member, are allowed to authorize a spouse or common-law
partner to submit dental claims on your behalf when the claims are in respect of dental treatment or services for your
spouse or common-law partner or eligible covered child(ren).
Further, in situations where eligible child(ren) are not in your care and custody, you as the member may authorize
the person having care and custody of the eligible covered child(ren) to file claims and receive claims payment in
respect of dental treatment or services for eligible covered child(ren). Should you subsequently wish to rescind such an
authorization, you may do so by writing to the Plan Administrator, The Great-West Life Assurance Company (GWL).
For this process to be effective, it is important that you clearly identify the name and address of the person to
whom the payment is re-directed as well as the name of the child(ren) for whom this authority applies. Take note that an
assignment of claims payments to a dental provider will take precedence over an authorization described above. Also
noteworthy, when re-direction of payment is authorized by a member, direct fund transfer for these claims will not be
allowed. Consequently, paper cheques and Explanation of Benefits statements will be forwarded to the address provided on
the Public Service Dental Care Plan Authorization for Claims Submission and Redirection form.
This form can be found on the TBS website at: www.publiservice.gc.ca or by telephone to the call centre who will mail
you a paper copy.
Inquiries may be directed to Great-West Life at the following addresses:
For Canadian residents outside Québec, for the National Capital Region and members posted outside Canada:
Winnipeg Benefit Payments
PO Box 6025, Station Main
Winnipeg, MB R3C 3C7
Call Centres:
Toll free line: 1-800-957-9777
(Services in French and English)
Phone: (204) 942-3589
TTY line for the deaf or hard of hearing:
Toll free line: 1-800-990-6654
Phone: (204) 946-7281
For Québec residents, other than in the National Capital Region:
Montréal Benefit Payment Office
Place Bonaventure, Suite 5800
800 de la Gauchetière Street West
Montréal, Québec
H5A 1B9
Call Centres:
Toll free line: 1-800-663-2817
(Services in French and English)
Phone: (514) 878-1288
TTY line for the deaf or hard of hearing:
Toll free line: 1-800-990-6654
Phone: (204) 946-7281
Phil Charko
Assistant Secreary
Pensions and Benefits Sector
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