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Contact Us



Unable to find the information you are looking for in our Frequently Asked Questions? We invite you to contact us using your preferred means of communication.

E-mail

Disclaimer: For reasons of security and privacy, please do not send any personal information such as your Social Insurance Number (SIN), home or business address, or departmentally-assigned case or file numbers. In addition, we cannot forward e-mail messages on your behalf and cannot accept and process changes of address.
* denotes a required field






Note: Any personal information collected electronically is protected under the Privacy Notice Statement.

Telephone


BUSINESS HOURS

In Canada and the continential United States:

Monday to Thursday
8:00 a.m. to 4:00 p.m. (Your Local Time)
8:30 a.m. to 4:30 p.m. (Newfoundland and Labrador Time)

Friday
8:00 a.m. to 5:00 p.m. (Atlantic Time)

Outside Canada:

Monday to Friday
8:00 a.m. to 4:00 p.m. (Atlantic Time)

Outside these hours, you may leave a voice message and it will be responded to within two business days.

TELEPHONE NUMBERS

All regions of Canada and the continential United States:

Active members please call:
1-800-883-1411

Retired members please call:
1-800-561-7930

Outside Canada:
0-506-533-5800 (collect calls accepted)

Telecommunication device for the deaf:
1-506-533-5990

Facsimile


Contact us by facsimile at:

1-506-533-5989

Mail


Direct your questions and/or comments by writing to:

Public Works and Government Services Canada
Superannuation, Pension Transition and Client Services Sector
P.O. Box 5010
Shediac, NB
E4P 9B4

Privacy Notice Statement


Provision of the information is on a voluntary basis. We will use the information for the purpose of responding to your questions/comments, and to improve our Internet presence.

The information will be held in Public Works and Government Services Canada's Personal Information Bank number PWGSC PPU 115 (Internet Services), and retained according to the retention and disposal schedule established for this bank.

Your personal information is protected under the provisions of the Privacy Act. Under the Act, you have the right to request access to and correction of your personal information, if erroneous or incomplete.

For more information about your rights, see Info Source. Info Source is a Government of Canada publication available in major libraries, at government information offices and from constituency offices of federal Members of Parliament.

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