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What We Do
The Office for Client Satisfaction (OCS) helps Service Canada address specific client concerns quickly, and uses the feedback it receives, surveys, and other measures to identify general service issues. Whether you have a complaint about Service Canada that cannot be resolved at the local level, a suggestion for how the organization can improve its service, or some positive feedback, contact the OCS.
The OCS does not replace internal redress mechanisms, review or overturn decisions made under legislative authority, but may review service related issues to ensure individuals are treated fairly. It has the capacity to resolve frontline issues brought to its attention by working with all the relevant stakeholders and dealing with the situation accordingly.
