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Ask a Question
How to Send an Inquiry
Most of the questions we receive can be answered by referring to our Web site. Please explore the following sections before sending an inquiry.
How to Begin (recommended for beginners)
Search for Ancestors (databases)
What to Search: Topics (e.g. military, immigration, census, etc.)
Please note:
- We can answer a specific question about an ancestor or our records; however, we are unable to do your family tree for you.
- Many of our records are not indexed by name. You will understand that we are unable to undertake searches on your behalf in unindexed records. We will advise you how to access relevant records yourself.
You can also contact us by mail, fax, telephone or in person.
Address: |
Canadian Genealogy Centre
Library and Archives Canada
395 Wellington Street
Ottawa, ON K1A 0N4
CANADA |
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Telephone:
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Local calls: 613-996-7458
Toll-free number: 1-866-578-7777
(Canada and the United States)
(10:00 to 16:00 EST, Monday-Friday, except statutory holidays) |
Fax: |
613-995-6274 |
You are welcome to visit Library and Archives Canada. Our Genealogy Reference Desk is located in the Reference Room on the third floor. Our consultants can assist you with questions about our sources and direct you to our other services.
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