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Transact
How To
Guides
Existing Individual Customer Registration
Welcome to Transact. This guide demonstrates how individuals who
are already Transport Canada customers can sign-up for access to their
personal account. |
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Download PDF Document 980 KB |
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Transact-01
Step 1: Registering for Account Access | Instructions |
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Existing individual customers can easily sign-up for online access to their Transport Canada (TC) account. To begin:
Note: Commercial, non-profit or governmental organizations who want to register users for online access to their existing or new organization account can contact Technical Support between the hours of 7:30 AM and 5:00 PM Eastern Time at 1-866-949-2262. For areas outside North America, please call 613-949-2387, country code 1.
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Step 1: Registering for Account Access Cont… | Instructions |
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Step 2: Entering Registration Details | Instructions |
All fields on the registration page must be completed before an account can be created. To proceed:
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Step 2: Entering Registration Details Cont… | Instructions |
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Step 2: Entering Registration Details Cont… | Instructions |
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Step 3: Agreeing to the Terms of Use | Instructions |
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Step 4: Completing Registration | Instructions |
Have a copy of your most recent invoice or Transport Canada statement ready so you can answer the challenge response question and complete the registration process. OR Enter your Canadian Aviation Permit/Licence number to complete the registration process.
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Step 4: Completing Registration Cont… | Instructions |
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Step 4: Completing Registration Cont… | Instructions |
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Step 4: Completing Registration Cont… | Instructions |
1A. Enter the date of your most recent invoice using the date format “DD-MM-YYYY”. OR 1B. Enter your Canadian Aviation Permit/Licence number.
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Step 4: Completing Registration Cont… | Instructions |
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Note: You should receive a confirmation email containing your Transact password within 30 minutes. If you have not received the confirmation email after 30 minutes, please contact Technical Support between the hours of 7:30 AM and 5:00 PM Eastern time at 1-866-949-2262. For areas outside North America, please call 613-949-2387, country code 1. |
Step 5: Logging in Using Your Account for the First Time | Instructions |
Whether entering the Webstore or the Manage my Account web application, the first time you login to Transact after registering you will have to change your password. This is
illustrated below using Manage my Account but the essential steps are the same. To proceed:
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Step 5: Logging in Using Your Account for the First Time Cont… | Instructions |
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Step 5: Logging in Using Your Account for the First Time Cont… | Instructions |
Note: Passwords must be at least seven characters in length, contain at least one number and one alpha character, and contain no repeating characters. |
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Last updated: 2007-09-07 | Important Notices |