Transact
How To Guides

New Individual Customer Registration

Welcome to Transact.

This guide demonstrates how individuals can sign-up for online access to their new Transport Canada personal customer account.

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Table of Contents

Step 1: Registering for New Account Access

Step 2: Entering Registration Details

Step 3: Agreeing to the Terms of Use and Completing Registration

 

 
Step 1: Registering for New Account Access Instructions

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Step 1: Registering for New Account Access

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Step 1: Registering for New Account Access
 

New individual customers can easily sign-up for online access and create their personal Transport Canada (TC) account.  To begin:
  1. On the Transact home page, click on the My Webstore link.

Note:  Commercial, non-profit or governmental organizations who want to register users for online access to their existing or new organization account can contact Technical Support between the hours of 7:30 AM and 5:00 PM Eastern time at 1-866-949-2262.  For areas outside North America, please call 613-949-2387, country code 1.

  1. Alternatively, organizations may access an online registration form by clicking on the Manage My Account link and selecting the Registration Form link in the Organizations column.  The form can then be completed mailed to the address indicated on the form itself.
Step 1: Registering for New Account Access Cont… Instructions

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Step 1: Registering for New Account Access
 

  1. On the Shop page, select the Sign In link.

Note:To register an account for anywhere outside Canada please contact Technical Support between the hours of 7:30 AM and 5:00 PM Eastern time at 1-866-949-2262.  For areas outside North America please call (613) 949-2387, country code 1.

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Step 1: Registering for New Account Access
 

  1. On the Sign in page, scroll down to the “Never used our Transact website before?” section.
     
  2. Select the Register for New TC Account link.
Step 2: Entering Registration Details Instructions

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Step 2: Entering Registration Details

All fields with an asterisk * on the Individual User Registration page must be filled in before the correct user access and new account can be created.  To proceed:

 

  1. Enter your first name in the First Name field. 
     
  2. Enter your Last Name in the Last Name field. 
     
  3. Enter your email address in the Email field.  This address will be used for all Transact email correspondence with you (e.g. your registration confirmation email).
Step 2: Entering Registration Details Cont… Instructions

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Step 2: Entering Registration Details

 

  1. Enter your phone number in the Day Phone Number field.  The number must include both your area code and local number.
     
  2. Enter your preferred username in the Username field.  The username must be at least 8 characters in length.
     
  3. Enter a password for your account in the Password field.  Passwords must be at least 7 characters long, cannot include your username, no repeating characters and must include at least one letter and one number.
     
  4. Re-enter your password in the Confirm Password field.
Step 3: Agreeing to the Terms of Use and Completing Registration Instructions

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Step 3: Agreeing to the Terms of Use and Completing Registration

 

  1. Read Transport Canada’s Terms of Use completely.
     
  2. If you agree to the Terms of Use, click on the check box to indicate that you have read, understood and agree to comply with the Terms of Use.
     
  3. Then, click on the Submit Request button.
     
  4. You will then receive an email confirming your registration.  Read the email before logging into Transact using your new account for the first time.

Notes:  You cannot register for Transact access without accepting the Terms of Use.

Please see other How to Guides including Navigation and General Features and Payment Options found at the Transact home page for further details.

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Last updated: 2007-09-07 Important Notices