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Most Recent Service Interaction - Image Descriptions
Channel used for MOST RECENT service interaction
Phone: 48%
In-person: 22%
Internet: 15%
Mail/fax: 10%
Email: 2%
Satisfaction with overall quality of service for most recent interaction
(5-points scale; 5 very satisfied, 1= very dissatisfied)
5: 59%
4: 25%
3: 8%
2: 3%
1: 3%
