General Service Information

Services Offered
VIAPAQ Courrrier®, through VIA Rail Canada and its extensive network of train operations and conveniently located stations in all major cities, is engaged in station-to-station transportation of small packages and envelopes. Same-day and overnight services are available. All packages and envelopes handled under a single VIAPAQ Courrrier waybill will constitute one shipment.

Restricted and Prohibited Articles
A) Maximum weight and size
Packages or articles weighing more than 23 kg (50 lb.) or exceeding a total of 180 cm (72 in.) in length and girth combined will not be accepted at VIAPAQ Courrrier. VIAPAQ Courrrier reserves the right to reweigh shipments. The actual or adjusted weight determined by VIAPAQ Courrrier may be applied for the assessment of rates, and the shipper agrees to pay same.

B) Maximum value
The maximum value or declared value per shipment is CDN$1,500. Jewellery, other than costume jewellery, is limited to a maximum value of CDN$500 per shipment. No service will be provided in the transportation of articles of unusual value (see item E).

C) Dangerous Goods
Dangerous goods, hazardous materials, and consumer commodities that are subject to regulation by the Canada Transportation of Dangerous Goods Act will not be accepted by VIAPAQ Courrrier.

D) Prohibited articles
Certain articles, including but not limited to the following, will not be accepted by VIAPAQ Courrrier:

• Animal skins and furs.
• Tobacco products and alcoholic beverages.
• Cash, currency, bonds, stocks, or other negotiable securities.
• Any shipment that, in our judgement, could cause damage or delay to equipment, personnel or other shipments.

E) Articles of unusual value include but are not limited to:

• Precious metals, including but not limited to platinum, gold, or silver bullion or dust, etc.
• Antiques, including but not limited to vases, glassware, tableware, etc.
• Artwork, including but not limited to drawings, paintings, prints, sculptures, ceramics, etc.
• Collectors' items, including but not limited to stamps, coins, sports cards, memorabilia, etc.

Prohibited by law
VIAPAQ Courrrier will not transport any shipment that is prohibited by law or governmental regulations whether it be federal, provincial, or municipal.

Right of Inspection
VIAPAQ Courrrier reserves the right to open and inspect any package delivered to it for transportation, but is not obliged to do so.

Fragile Goods
VIAPAQ Courrrier is not liable for damage to any fragile articles, including but not limited to computer monitors, glassware, ceramics, household goods, etc. All such shipments are transported at the shipper's risk and, as such, will be transported on a no-value (non-insured) basis.

Proper Packaging and Labelling
Packages must be properly packed, wrapped, and labelled to sufficiently protect contents during handling and transportation. All packages and/or envelopes must clearly include name, address, and telephone number of the receiver. The VIAPAQ Courrrier waybill must clearly indicate name and telephone number of both shipper and receiver.

Value-Added Services

1. The first CDN$100 of coverage against loss or damage is automatically included in the shipping charges. However, if the declared value of the shipment is in excess of CDN$100, an additional charge of $1 for each additional CDN$100 coverage, or part thereof, will apply. Declared value exceeding the CDN$100 minimum must be entered in the appropriate space of the waybill.
2. VIAPAQ Courrrier will, upon request by the shipper, store shipments in their facilities, free of charge, for up to two consecutive days, after which a supplemental charge of $0.25/lb. per day or $6 minimum, whichever is greater, will apply.

Claims

1. All damage, loss, or theft must be reported to a VIA Rail Canada agent before leaving the station.
2. A written claim must be submitted to VIA Rail Canada within 72 hours of shipping.
3. Claims must be supported by an invoice or proof of purchase for the amount claimed, plus original waybill for shipping and insurance charges.

Applicable Law
The contract for the carriage of goods, as contained in the VIAPAQ Courrrier waybill, shall be deemed to include and be subject to the terms and conditions as prescribed by law of the jurisdiction where the goods originate for shipment.

VIAPAQ Courrrier is a registered trademark of its owner, VIA Rail Canada Inc.

All fares are in Canadian dollars and do not include taxes. Prices are subject to change without notice. Applicable discounts, terms, conditions and schedules are also subject to change without prior notice. The final cost of tickets, departure and arrival times will be confirmed at the time of booking.