Home
 


Wheelchairs and guide dogs

Wheelchairs, stretchers, mobility scooters and guide dogs

VIA Rail has established specific policies to accommodate travellers with impaired mobility. Here is some information about baggage that can make your trip easier. If necessary, see the section on services for special needs.

Mobility aids

Your wheelchair, stretch or mobility scooter can be carried as checked baggage. This service is free, whether or not you are aboard the train. The train upon which you wish to transport your mobility aid must offer checked baggage service, as is the case in almost all trains outside of southern Québec and Ontario.

Does your train carry checked baggage? To find out, visit the RESERVIA page and

  • enter the departure and arrival stations;
  • specify the departure and return dates for your trip;
  • click on "Search".
Your choice of trains will then be displayed. Click on the "Train Service Description" for your train for a detailed description of the services available, including checked baggage services.

Already know your train number? Our Baggage Policy (in PDF format) describes the services available on your train along with useful information about transporting your baggage.

Maximum weight of a wheelchair, stretcher or mobility scooter:
For stations that have a high platform or hoist: 114 kg (250 lbs).
For stations that do not have a hoist: 68 kg (150 lbs).

Maximum height in all cases: 81 cm (32 inches).

Guide dogs and other companion animals

VIA Rail does not consider as "pets" guide dogs for the visually impaired or similar companion animals for persons with special needs. They travel free in the coach car with their owners. Find out about services for those special needs.


Travel discounts and special offers | Free train travel
Travel passes | Travel Canada for leisure
Canada train tours  and  other  Canadian  vacations  -  Trainpackages.ca
Luxury Canadian Rockies vacations | Canada train trip | Tourism information
Canada vacations | Calendar of events | Contests | Contact | Site map
In French: VIA Rail Canada / Voyages en train,
forfaits vacances et renseignements touristiques

Home page: VIA Rail Canada / Travel, vacations and train tours

© 1995 - 2007 VIA Rail Canada Inc.
Our privacy policy
Design and operation: V(DL)2 Inc.






Ask VIA
or view our FAQ.
Map of Canada
Discover Canada Map
 
   
Destinations to discover
Looking for an original idea for your next vacation? Here are a few destinations to discover that will start you dreaming.

   
   

Baggage Policy
Download our .pdf factsheet.
Click here.

   
   

For seniors: comfort and savings

Our job: to make sure you travel comfortably, conveniently and affordably. Discover all the comfort (and savings!) available to seniors.

   
    Need help?
Any questions? The information you are looking for is probably available in the many pages and documents on our web site. To find your answer, ask VIA! Just type in your question and our computer will do its best to reply immediately. In most cases, you will get the information you want in a matter of seconds.