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Refunds and exchanges

Exchanges and refunds

If your travel plans change, please notify us as soon as possible.

To obtain an exchange or refund, you must present your tickets together with your receipt coupons.

In most cases, you can obtain a refund for unused tickets or partially unused tickets immediately by going to any of our ticket offices. If you paid for your tickets by cheque, you must present the cancelled cheque (obtained from your financial institution) that was used to purchase the tickets. If you do not have the cheque, you must complete a request for refund and receive the refund by mail.

Tickets purchased at a travel agency can only be refunded at that agency.

Some conditions may apply to exchanges and refunds of travel passes and reduced-fare tickets: there may be service charges, or tickets and passes may not be refundable, etc.

For a refund by mail, return your tickets with the original receipt (photocopies not accepted) to the following address:
 
VIA Rail Canada Refunds
Central Station
895, rue de La Gauchetière Ouest
Montréal, Québec
H3B 4G1
Canada




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