The Health Canada Policy Toolkit for Public Involvement in Decision Making

Corporate Consultation Secretariat,
Health Policy and Communications Branch
2000
ISBN:0-662-29243-X
Cat. No.: H39-549/2000E

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Table of Contents

1. INTRODUCTION
   • Foreword
   • Acknowledgements
   • Purpose
   • Context
   • Government and Health Canada Commitments
      
2. DEPARTMENTAL POLICY
   • Vision
   • Principles
   • Benefits of Public Involvement
   • Public Involvement Continuum
     • Inform, Consult or Engage?
     • Levels of Involvement
     • What Is Citizen Engagement?
        
3. INFORMATION TOOLKIT
   • Guidelines
     • Operating Rules
     • Planning Process Overview
     • Checklist
     • Key Success Factors
     • Who Should Be Involved?
     • Matching Action to Needs
     • Lessons Learned
   • Terminology
      
4. CASE STUDIES AND TECHNIQUES
    
5. LEVEL 1
   • Case Study
     • Focus Groups on Strengthening Health Care
   • Techniques
     • Advertising and Social Marketing
     • Call for Briefs/Request for Proposals
     • Community Mapping
     • Fact Sheets/Backgrounder
     • Focus Groups
     • 1-800 Numbers
     • Info Fair or Exhibit
     • Information Kits (see also Info Fair, Mailouts, Fact Sheets)
     • Mailouts (also see 1-800 Numbers)
     • Media Events (also see Information Kits, Press Releases, Fact Sheets)
     • Open House
     • Press Releases (also see Media Events, Fact Sheets)
     • Site Visit
   • References
      
6. LEVEL 2
   • Case Study
     • The Northern Secretariat Aboriginal Diabetes Initiative
   • Techniques
     • Bilateral Meetings with Stakeholders
     • Community or Public Meetings
     • Parliamentary Committees
     • People's Panel (UK)
     • Polling
     • Public Hearings and Seminars
     • Questionnaires (also see "Surveys")
     • Royal Commissions
     • Surveys (also see "Questionnaires")
     • Workbooks
   • References
      
7. LEVEL 3
   • Case Study
     • Direct to Consumer Advertising
   • Techniques
     • Advisory Committee, Board or Council
     • An Introduction: Computer-Assisted Participation I
     • Computer-Assisted Participation II: Interactive World Wide Web/Electronic Conferencing
     • Computer-Assisted Participation III: Online Discussion Groups and List Servers
     • Computer-Assisted Participation IV: Televoting
     • Issue Conferences
     • Nominal Group Process
     • Workshops
   • References
      
8. LEVEL 4
   • Case Study
     • Joint Working Group on the Voluntary Sector
   • Techniques
     • Charrette
     • Constituent Assembly
     • Delphi Process
     • Retreats
     • Round Tables
   • References
      
9. LEVEL 5
   • Case Study
     • Joint Action Group on Environmental Clean-Up
   • Techniques:
     • Citizens' Juries
     • Citizens' Panels
     • Consensus Conference
     • Deliberative Polling
     • Search Conference
     • Study Circles
     • Study Groups
     • Think Tanks
   • References
      
10. CONSULTATIONS WITH HEALTH CANADA EMPLOYEES
    • Case Study
      • Occupational Health and Safety Agency
         
11. CONCLUSIONS
     
12. BIBLIOGRAPHY